Support Analyst, EUS, One Port

<strong class="ats-heading">Overview</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">The Support Analyst, End User Support (EUS) - One Port will be providing virtual IT support for the One Port Tax application based on telephone, chat and self-serve requests received from end users. Critical tax deadline have to be adhered for our clients. </span></p> <br><strong class="ats-heading">What you will do</strong><br><br><ul><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Provides support for the One Port Tax application (internal software)</span></li><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Answering in-coming support calls, joining chats and responding to self-serve tickets within our SLA </span></li><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Resolving support requests within the SLA</span></li><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Communicating responses to KPMG users</span></li><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Escalating requests to Ignition Tax </span></li><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Use Knowledge Base for resolutions </span></li><li><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Providing after hours or weekend support when required </span></li></ul> <br><strong class="ats-heading">What you bring to the role</strong><br><br><ul><li style="color: black;"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">College or university degree in IT or related field, or currently working towards</span></li><li style="color: black;"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Virtual support and/or help desk experience an asset</span></li><li style="color: black;"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Experience in providing IT support to a high performing organization an asset</span></li><li style="color: black;"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Experience in working at an incoming IT support call center an asset</span></li><li style="color: black;"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: #000000;">Ability to trouble shooting under pressure and have strong soft skills</span></li></ul><p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.</span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"><strong><span style="margin: 0px; padding: 0px;" data-contrast="none"><span style="margin: 0px; padding: 0px;">KPMG BC Region Pay Range Information  </span></span></strong><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 201341983":0,"335559685":720,"335559737":-20,"335559739":0,"335559740":240}"=""> </span></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;"><span style="margin: 0px; padding: 0px;" data-contrast="none"><span style="margin: 0px; padding: 0px;">The expected base salary range for this position is </span></span><span style="margin: 0px; padding: 0px;" data-contrast="none"><span style="margin: 0px; padding: 0px;">$47,000 to $71,500</span></span><span style="margin: 0px; padding: 0px;" data-contrast="none"><span style="margin: 0px; padding: 0px;"> and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, </span><span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;">skills & competencies</span><span style="margin: 0px; padding: 0px;">, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.</span></span><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 201341983":0,"335559685":720,"335559737":-20,"335559739":0,"335559740":240}"=""> </span></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="color: #000000;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">KPMG Ontario Region Pay Range Information</span></strong></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: #333333;">Providing you with the support you need to be at your best</span></strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span style="color: #333333;"><img src="https://kpmgca.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=431542&hashed=560934292" alt="Benefits Infographic English " width="600" height="218"></span></strong></span></p> <br><strong class="ats-heading">Our Values, The KPMG Way</strong><br><br><p style="margin: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Integrity</strong>, we do what is right | <strong>Excellence</strong>, we never stop learning and improving | <strong>Courage</strong>, we think and act boldly | <strong>Together</strong>, we respect each other and draw strength from our differences | <strong>For Better</strong>, we do what matters</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Adjustments and accommodations throughout the recruitment process</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>AI Usage</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm. </span></p>