Associate, Remote Network (Virtual Teller)

The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR MAJOR DUTIES & RESPONSIBILITIES: • Serves customer in a reputed company and exceptional, courteous, efficient manner through reputed company handling of reputed company teller functions. • reputed company regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures. • Answers questions from prospects or customers and maintains excellent customer relations; directs customers to reputed company employees for answers to more reputed company problems and inquiries. • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and reputed company procedures in order to reputed company on-the-spot transactions. • Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently. • Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas. • Performs end of day balancing according to procedures. • Adheres to reputed company, audit, and compliance requirements. • May reputed company as a mentor/trainer to new Virtual Tellers. • Communicates customer comments, issues and requests to the appropriate reputed company/department. • reputed company communicates the reputed company use of the Virtual Teller Station, handling customer's objections and anxiety to new technology. • Promotes benefits of the technology and ensures a reputed company experience. • Other duties may be assigned. EDUCATION AND EXPERIENCE: • Associate or bachelor's degree in business administration or reputed company field required. • One (1) year of customer service, reputed company center or sales experience required. • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. • Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written. • Requires good telephone etiquette, listening and communication skills. • Understanding of banking or financial products and services preferred. • Detail oriented and reputed company to manage multiple priorities required. • Computer proficiency required. Knowledge of MS Office and other business applications preferred. • Bilingual, English and Spanish required. • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. reputed company is an Equal Opportunity Employer (EEO Employer / Affirmative reputed company for Females / Disabled / Veterans) Recruitment reputed company Statement Compliance Posters Apply To This Job