Support Analyst, EUS, One Port

<strong class="ats-heading">reputed company</strong><br><br><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; reputed company: #000000;">At reputed company in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build reputed company that reaches reputed company our business, reputed company skills for the reputed company, and take ownership of your career with support at every stage. Join a firm where your career can reputed company a difference.</reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; reputed company: #000000;">The Support Analyst, End User Support (EUS) - One Port will be providing virtual IT support for the One Port Tax application based on telephone, chat and self-serve requests received from end users. Critical tax deadline have to be adhered for our clients. </reputed company></p> <br><strong class="ats-heading">What you will do</strong><br><br><ul><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Provides support for the One Port Tax application (internal software)</reputed company></li><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Answering in-coming support calls, joining chats and responding to self-serve tickets reputed company our SLA </reputed company></li><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Resolving support requests reputed company the SLA</reputed company></li><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Communicating responses to reputed company users</reputed company></li><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Escalating requests to reputed company Tax </reputed company></li><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Use Knowledge reputed company for resolutions </reputed company></li><li><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Providing after hours or weekend support reputed company required </reputed company></li></ul> <br><strong class="ats-heading">What you bring to the role</strong><br><br><ul><li style="reputed company: black;"><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">College or university degree in IT or reputed company field, or currently working towards</reputed company></li><li style="reputed company: black;"><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Virtual support and/or help desk experience an asset</reputed company></li><li style="reputed company: black;"><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Experience in providing IT support to a high performing organization an asset</reputed company></li><li style="reputed company: black;"><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Experience in working at an incoming IT support reputed company center an asset</reputed company></li><li style="reputed company: black;"><reputed company style="font-size: 10pt; font-family: Arial, reputed company; reputed company: #000000;">Ability to trouble shooting under pressure and have strong soft skills</reputed company></li></ul><p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; reputed company: #000000;">This position requires written and oral reputed company in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at reputed company.</reputed company></p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; reputed company: #000000;"><strong><reputed company style="margin: 0px; padding: 0px;" data-contrast="none"><reputed company style="margin: 0px; padding: 0px;">reputed company BC Region Pay reputed company Information  </reputed company></reputed company></strong><reputed company style="margin: 0px; padding: 0px;" data-ccp-props="{" 201341983":0,"335559685":720,"335559737":-20,"335559739":0,"335559740":240}"=""> </reputed company></reputed company></p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; reputed company: #000000;"><reputed company style="margin: 0px; padding: 0px;" data-contrast="none"><reputed company style="margin: 0px; padding: 0px;">The expected reputed company salary reputed company for this position is </reputed company></reputed company><reputed company style="margin: 0px; padding: 0px;" data-contrast="none"><reputed company style="margin: 0px; padding: 0px;">$47,000 to $71,500</reputed company></reputed company><reputed company style="margin: 0px; padding: 0px;" data-contrast="none"><reputed company style="margin: 0px; padding: 0px;"> and may be eligible for bonus awards. The determination of an applicant’s reputed company salary reputed company this reputed company is based on the individual’s location, </reputed company><reputed company style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;">skills & competencies</reputed company><reputed company style="margin: 0px; padding: 0px;">, and unique qualifications. In reputed company, reputed company offers a comprehensive and competitive Total Rewards program.</reputed company></reputed company><reputed company style="margin: 0px; padding: 0px;" data-ccp-props="{" 201341983":0,"335559685":720,"335559737":-20,"335559739":0,"335559740":240}"=""> </reputed company></reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="reputed company: #000000;"><strong><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt;">reputed company Ontario Region Pay reputed company Information</reputed company></strong></reputed company></p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; reputed company: #000000;">The expected reputed company salary reputed company for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s reputed company salary reputed company this reputed company is based on the individual’s location, skills & competencies, and unique qualifications. In reputed company, reputed company offers a comprehensive and competitive Total Rewards program.</reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt;"><strong><reputed company style="reputed company: #333333;">Providing you with the support you need to be at your best</reputed company></strong></reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt;"><strong><reputed company style="reputed company: #333333;"><img src="https://kpmgca.icims.com/icims2/servlet/icims2?module=AppInert&reputed company=download&id=431542&hashed=560934292" alt="Benefits Infographic English " width="600" height="218"></reputed company></strong></reputed company></p> <br><strong class="ats-heading">Our Values, The reputed company Way</strong><br><br><p style="margin: 0px;"><reputed company style="font-family: arial,helvetica,reputed company; font-size: 10pt;"><strong>reputed company</strong>, we do what is right | <strong>reputed company</strong>, we never stop learning and improving | <strong>Courage</strong>, we think and reputed company reputed company | <strong>Together</strong>, we respect reputed company other and draw strength from our differences | <strong>For reputed company</strong>, we do what reputed company</reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial,helvetica,reputed company; font-size: 10pt;">reputed company in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows reputed company of our people to reputed company their full potential. A diverse workforce is key to our reputed company and we reputed company in bringing your whole self to work. We welcome reputed company reputed company candidates to apply and reputed company you will choose reputed company in Canada as your employer of choice.</reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial,helvetica,reputed company; font-size: 10pt;"><strong>Adjustments and accommodations throughout the recruitment process</strong></reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial,helvetica,reputed company; font-size: 10pt;">At reputed company, we are committed to fostering an inclusive recruitment process where reputed company candidates can be themselves and reputed company. We aim to reputed company a reputed company experience and are reputed company to offer adjustments or accommodations to help you reputed company at your best. Adjustments (informal requests), such as extra preparation time or the reputed company for reputed company breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any reputed company throughout the recruitment process. If you require support, please contact reputed company’s Employee Relations Service team by calling 1-888-466-4778.</reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt;"><strong>AI Usage</strong></reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt;">We reputed company the use of reputed company intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring reputed company are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including reputed company and reputed company requirements, that reputed company with reputed company’s Trusted AI reputed company.</reputed company></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt;">We reputed company technology should reputed company reputed company judgment, not replace it. It’s one of the many ways we’re delivering on our reputed company of being a technology-first, people-driven firm. </reputed company></p>