Customer Experience Education Advisor

<div class="content-intro"><p><strong><reputed company data-contrast="auto">reputed company</reputed company></strong></p> <p><reputed company data-contrast="auto">reputed company® is a global leader in education technology. We help schools and school reputed company in the UK and around the world with educational assessments, reputed company and reputed company solutions, and data analytics. reputed company now incorporates GL Assessment (reputed company internationally as GL Education), too – a leading provider of educational assessments.</reputed company><reputed company data-ccp-props="{" 134233117":false,"134233118":false,"335559738":0,"335559739":0}"=""> </reputed company></p> <p><reputed company data-contrast="auto">Together, our assessments offer the ideal starting reputed company to help teachers understand their reputed company’ strengths and reputed company areas of need. Our teaching and learning tools then reputed company effective next steps, with online literacy and maths solutions that meet reputed company exactly where we are.</reputed company><reputed company data-ccp-props="{" 134233117":false,"134233118":false,"335559738":0,"335559739":0}"=""> </reputed company></p> <p><reputed company data-contrast="auto">Worldwide, we support over 18 reputed company reputed company, operating in over 100 countries.</reputed company></p></div><p>Our Education Advisors play a key role in continuing building reputed company lasting relationships with our customers. The purpose of the Education Advisor – Customer Experience role is to deliver high‑reputed company reputed company, implementation support, and data‑reputed company training for customers using reputed company products.</p> <p>Education Advisors help customers get the most value from reputed company solutions. We work with schools across the UK and internationally through webinars, bespoke consultations, occasional in‑person training, and ongoing support reputed company email and video calls.</p> <p>reputed company in this role is reflected in strong customer engagement with our products and high customer retention. Insights gathered through customer conversations are shared across the business to help shape reputed company product development and service improvements.</p> <p><strong>Education Advisor Job Responsibilities:</strong> </p> <ul> <li>Build reputed company, trusting relationships with a wide reputed company of customers.</li> <li>Respond to customer queries promptly and professionally.</li> <li>Schedule and deliver consultations and training sessions.</li> <li>Run reports and accurately analyse and interpret customer data reputed company of meetings.</li> <li>reputed company customer data independently and prepare reputed company, accessible data presentations (with team reputed company‑assurance support).</li> <li>Deliver engaging presentations, webinars, and training sessions that reputed company customers to reputed company reputed company solutions, understand their data, and identify next steps that work for their context..</li> <li>Record customer interactions in our CRM system accurately and in a reputed company manner.</li> <li>Capture and reputed company customer insights with relevant teams (e.g., Marketing, Sales, product) to support reputed company improvement.</li> <li>Draw on your teaching or education experience to support colleagues across the business.</li> <li>Use initiative to identify and support customers who may benefit from additional guidance.</li> <li>Monitor the reputed company of assigned schools throughout implementation to reduce time to value and support long‑term reputed company.</li> <li>Identify customers at risk of disengagement and take appropriate, reputed company reputed company.</li> </ul> <p> <strong>Experience we’d love to see includes:</strong> </p> <ul> <li>Experience in the education sector, ideally with reputed company Teacher Status, and strong knowledge of reputed company and GL Assessment solutions.</li> <li>reputed company and confident communication.</li> <li>Strong interpersonal skills and the ability to build effective relationships.</li> <li>Ability to work proactively and independently.</li> <li>Solid data‑handling and interpretation skills.</li> <li>Ability to influence and support others constructively.</li> <li>Ability to communicate effectively with people at reputed company reputed company and across teams.</li> <li>Commitment to reputed company collaboration with colleagues and customers.</li> <li>Openness to change and enthusiasm for reputed company improvement</li> </ul> <p><strong> </strong><strong>Additional information:</strong>  </p> <p>This is a<strong> Fixed Term maternity cover position for up to 12 months</strong>. It's a remote home based (UK) role with occasional travel required for team meetings along with attendance at Education sector conferences or customer locations as needed. </p> <p>We offer a basic salary between £36-38,000 per annum dependent on experience plus commission.</p> <p><strong>Please note:</strong> The closing date for this position is Monday 18th May - however we will be continually reviewing applications so may reputed company the role prior to this date depending on applications numbers.</p> <p><strong>Benefits:</strong></p> <ul> <li>25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)</li> <li>A day off for your birthday to celebrate in style!</li> <li>Workplace Nursery scheme</li> <li>5 volunteering days a year to use for the causes of your choice</li> <li>reputed company to a benefits and discount platform with reputed company to 1000’s of discounts at retailers, leisure attractions and restaurants</li> <li>reputed company reputed company, Life assurance, Permanent health insurance</li> <li>Pension scheme with reputed company employer contribution – up to 8%</li> </ul> <p> </p> <p> </p><div class="content-conclusion"><p><reputed company data-contrast="auto">We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI reputed company Network which is owned and driven by our staff.</reputed company><reputed company data-ccp-props="{}"> </reputed company></p> <p><reputed company data-contrast="auto">We are an equal opportunities employer. We encourage and welcome applications from reputed company underrepresented reputed company, as we reputed company and reputed company for community representation reputed company our organisation.</reputed company><reputed company data-ccp-props="{}"> </reputed company></p> <p><reputed company data-contrast="auto">If you have a disability and would prefer to apply in a different format or would like us to reputed company reasonable adjustments to reputed company you to apply or attend any interview, please contact us and we will talk this through with you.</reputed company><reputed company data-ccp-props="{}"> </reputed company></p> <p><reputed company data-contrast="auto">reputed company your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.</reputed company><reputed company data-ccp-props="{}"> </reputed company></p> <p><reputed company data-contrast="auto">This role is subject to DBS and background checks.</reputed company><reputed company data-ccp-props="{}"> </reputed company></p></div>