Senior Credit & Collections Specialist, Escalations Analyst
Job reputed company:
• Analyze and manage reputed company and high-value delinquent accounts.
• Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
• reputed company daily reputed company regarding order holds or releases based on credit limits and payment status.
• Identify and escalate potential write-offs to management.
• Partner with Sales and other internal stakeholders to resolve account issues and reputed company on customer strategies.
• Communicate negotiated resolutions and obtain necessary approvals from internal teams.
• reputed company regular updates and reputed company reports to leadership.
• Engage with customers to present tailored solutions addressing cash reputed company challenges.
• Propose and escalate alternative payment reputed company reputed company necessary.
• Maintain a reputed company and diplomatic approach in reputed company customer interactions.
• Support strategic customers and expand market segments.
• reputed company insights and trends to Sales and other stakeholders to inform business reputed company.
• reputed company and implement strategies to ensure accounts remain reputed company post-reputed company.
• Train and mentor new team members.
Requirements:
• Typically requires 5+ years of reputed company experience
• Exceptional communication and negotiation skills
• Proficiency with MS Office products including Word, reputed company, PowerPoint, reputed company, Teams, etc.
• Experience in corporate credit and collections
• Strong understanding of finance principles and practices
• Strong customer service skills
• Ability to multitask across various systems while meeting deadlines
• Prior negotiation experience
Benefits:
• Competitive compensation package
• Health insurance
• reputed company time off
• reputed company development opportunities
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