Remote Cruise Sales Advisor | Base + Highly In...

OUR STORY <br><p><br></p> <br><p>Victory Cruise Lines is a purpose-driven, American-owned and employee-owned cruise line founded by industry icon John Waggoner. We operate small ships on the Great Lakes, Canadian Maritimes, and the Eastern Seaboard, offering immersive, culturally rich journeys that connect guests with history, destination, and one another. Our team members don’t just work here — they help create experiences our guests remember for a lifetime.</p> <br><p>If you’re a cruise sales professional who enjoys helping guests plan extraordinary journeys and wants the opportunity to grow with a company that values your contribution, we’d love to hear from you.</p> <br><p>Come <strong>Celebrate the Victory</strong> with us.</p> <br><p><br></p> <br><p><strong>OUR VALUES</strong></p> <br><p><br></p> <br><ul> <br> <li><p>Safety First</p></li> <br> <li><p>Teamwork</p></li> <br> <li><p>Integrity</p></li> <br> <li><p>Service Excellence</p></li> <br> <li><p>Innovation</p></li> <br> <li><p>Having Fun and Celebrating the Victories</p></li> <br></ul> <br><p>Victory Cruise Lines is more than a workplace—we are a community of professionals who care deeply about what we do, who we serve, and how we show up for one another.  </p> <br><p><br></p> <br><strong>THE POSITION</strong> <br><p><br></p> <br><p>Our Cruise Advisors play a critical role in helping guests discover and book their next voyage. You’ll work with inbound and outbound sales opportunities, guide guests through the booking process, and help them find the voyage that fits their interests and travel goals. </p> <br><p>Base Salary: <strong>$50,000</strong></p> <br><p>This role is also eligible for <strong>commissions and performance incentives</strong>, providing meaningful earning potential for high-performing advisors.</p> <br><p><br></p>WORK ENVIRONMENT <br><p><br></p> <br><p>Remote / Work From Home</p> <br><p>We are prioritizing candidates located in the <strong>Mountain Time Zone</strong> or those willing to work Mountain Time hours.</p> <br><p>Evening and weekend availability (including Saturdays and Sundays) may be required based on business needs.</p> <br><p><br></p> <br><p><br></p> <br><p><strong>WHAT GREAT CRUISE ADVISORS (RESERVATIONS SALES) DO</strong></p> <br><p><br></p>Successful advisors in this role: <br><ul> <br> <li><p>Confidently close cruise sales by understanding guest needs and overcoming objections</p></li> <br> <li><p>Deliver exceptional guest experiences before, during, and after the booking process</p></li> <br> <li><p>Manage inbound calls, outbound follow-ups, and digital guest communication</p></li> <br> <li><p>Navigate reservation and CRM systems (CruisePal/Resco) while speaking with guests</p></li> <br> <li><p>Maintain detailed documentation of guest interactions</p></li> <br> <li><p>Provide support for pre-cruise planning and guest service matters when needed</p></li> <br></ul> <br><p><br></p> <br><p><strong>WHAT WE ARE LOOKING FOR</strong></p> <br><p><br></p> <br><p>We strongly prefer candidates with <strong>cruise or travel reservations sales experience.</strong></p> <br><p>Ideal candidates often have experience as:</p> <br><ul> <br> <li><p>Cruise Advisor</p></li> <br> <li><p>Cruise Consultant</p></li> <br> <li><p>Cruise Vacation Planner</p></li> <br> <li><p>Travel Advisor specializing in cruises</p></li> <br> <li><p>Cruise Reservations Agent</p></li> <br></ul> <br><p><br></p> <br><p>Education:     <strong>                                                                     </strong></p> <br><ul> <br> <li>Bachelor’s degree or equivalent industry experience</li> <br></ul> <br><p><br></p> <br><p>Skills & Abilities:</p> <br><ul> <br> <li><p>Strong phone sales and closing ability</p></li> <br> <li><p>Excellent communication and relationship-building skills</p></li> <br> <li><p>Comfortable navigating CRM and reservation systems while speaking with guests</p></li> <br> <li><p>Highly organized with strong attention to detail</p></li> <br></ul> <br><p><br></p> <br><p>Experience: <strong> </strong> </p> <br><ul> <br> <li><p>2+ years of reservations or inside sales experience</p></li> <br> <li><p>Cruise industry or travel industry sales experience strongly preferred</p></li> <br></ul> <br><p><br></p> <br><p><strong>OTHER</strong></p> <br><p><br></p> <br><p>Post Offer / Pre Employment criteria must be satisfied to complete a successful hiring process; this may include, but may not be limited to:  drug and/or alcohol screening, physical or other health assessment, background screening, culture index surveys, any other assessments as deemed necessary by the Company for a position</p> <br><ul> <br> <li>General Work Location Disclaimer:  THIS POSITION IS ELIGIBLE TO BE REMOTE/WORK FROM HOME IN VARIOUS STATES OUTSIDE OUR OFFICE LOCATIONS.  IF A CANDIDATE IS LOCAL TO OUR OFFICE LOCATION (NEW ALBANY, INDIANA), IT IS EXPECTED THAT WORK WILL BE COMPLETED IN OFFICE ON A HYBRID MODEL AT MINIMUM.</li> <br> <li>This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</li> <br> <li>All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. </li></ul>