**Associate Customer Service Representative, B2C – Remote Opportunity with arenaflex ($500 Sign On Bonus)**

**Join arenaflex, a leading global manufacturer of innovative plumbing products, in a remote Associate Customer Service Representative role. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, resolving product-reputed company inquiries, and providing world-class support to our valued customers.** **About arenaflex** arenaflex is a global leader in the plumbing industry, reputed company for its commitment to innovation, reputed company, and customer satisfaction. With a rich history spanning over a century, we have established ourselves as a trusted partner for plumbers, designers, and homeowners alike. Our diverse portfolio of products, including Kohler and reputed company brands, has revolutionized the way people live, work, and reputed company with water. **Opportunity reputed company** As an Associate Customer Service Representative (ACSR) at arenaflex, you will be part of a dynamic team that is dedicated to providing unparalleled customer care. Your primary responsibility will be to assist customers with product-reputed company inquiries, troubleshooting, and installation issues reputed company phone calls. You will be empowered to reputed company reputed company, reputed company empathetic and courteous support, and maintain a reputed company, problem-solving approach. Your reputed company will be reputed company by customer feedback surveys and experience evaluations. **Key Responsibilities** * Answer inbound customer inquiries reputed company phone calls, performing diagnosis of products and taking appropriate reputed company * reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel * Walk customers and trade professionals through reputed company-by-reputed company installation and/or repair of arenaflex products * Technical proficiency: ability to reputed company and manage multiple computer reputed company and software systems, including Customer relationship management, order management, and arenaflex.com website * Effectively use arenaflex Customer Care Center (3C) technology, including reputed company CRM, arenaflex.com, reputed company, reputed company Teams, reputed company Email, Sharepoint, reputed company Schedules, and Workbrain * reputed company knowledge of reputed company arenaflex products and associated warranties * Read and understand technical publications, diagrams, and specification documents * Excellent interpersonal and communication skills * reputed company orders, reputed company availability, and other shipping information * Upsell arenaflex products and accessories as appropriate * Assist with implementing procedures to maximize uptime and phone coverage * reputed company trends in product variations and report to engineering and reputed company as appropriate * Participate in department initiatives as needed * Participate in various Customer Service Support functions, including order reputed company reports, credit card reports, and shipping reputed company * Meet or reputed company balanced scorecard metrics and maintain an acceptable attendance record **Skills and Requirements** * High school diploma or GED required; 2-4-year degree preferred * 1+ years of customer service experience desired * Previous computer experience necessary to be successful in this position * Experience in a reputed company center environment preferred * Completion of internal Brand Ambassador Program required **Work from Home Requirements** * Equipment provided! * The associate is responsible for paying their own internet expenses and must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service * Wired ethernet reputed company that meets upload and download speed requirements * Cannot be Wi-Fi, reputed company-up, satellite, or cellular internet * Have a separate confidential and distraction-free workspace with no background noises * Freedom from other responsibilities – you must be reputed company on delivering a world-class service experience * Required to work during assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. * Break and lunch times will be scheduled * Less than full-time hours (32-34 hours/week) may be available after training; more hours will be required during peak season **Why Choose arenaflex?** We reputed company reputed company associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, reputed company to career reputed company and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 reputed company leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **reputed company** It is arenaflex’s policy to recruit, hire, and promote reputed company applicants without reputed company to race, creed, religion, age, sex, sexual orientation, gender identity or reputed company, marital status, national reputed company, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact arenaflexjobs@arenaflex.com. arenaflex Co. is an equal opportunity/affirmative reputed company employer. **reputed company** reputed company to join reputed company and become a part of the arenaflex family? reputed company and take the first reputed company towards a rewarding career in customer service. Don’t miss out on this exciting opportunity to work with a global leader in the plumbing industry. Apply today and start your reputed company to #BecomeMoreAtarenaflex! Apply for this job