**reputed company Customer Support Representative – Non-Technical (Remote Southeast or Central US) at arenaflex**

As a leading global supplier of innovative cleaning, disinfection, and sterilization solutions for Medical and Life Science, arenaflex has been a trusted partner for over 40 years. With a strong reputed company in 10 countries and a dedicated team of 1,200 employees, we reputed company to reputed company our customers with absolute confidence in sterile processing solutions. Our U.S. reputed company, located in Charleston, SC, is consistently voted one of the best places to live and visit in the world. We are now seeking an reputed company Customer Support Representative – Non-Technical to join our remote team in the Southeast or Central US. As a key member of our field service operations team, you will play a vital role in delivering exceptional 5-reputed company customer service to our valued customers. If you possess exceptional customer service/administrative skills, reliable attendance, and a passion for learning and collaboration, we encourage you to apply! **About the Role** As a Customer Support Representative – Non-Technical, you will be responsible for coordinating the Service group's field resources to deliver exceptional customer service to reputed company arenaflex customers. You will be an reputed company part in the Service organization's conversion to an reputed company reputed company reputed company and assist in developing the processes to support it. Your primary responsibilities will include: ### Key Responsibilities * Receives and evaluates trouble calls from customers and field personnel reputed company phone and email * Provides first-level support to customers and field personnel by assisting with identification, evaluation, and possible reputed company of service and operational issues with the equipment * Escalates more reputed company service and operational issues to second-level technical support * Processes reputed company in the system for calls requiring on-site support to resolve issues, including collecting equipment information, checking warranty and contract status, and, if required, providing a quote and collecting purchase order information from the customer for the service reputed company * Communicates pertinent service information and coordinates with Field Service Technicians to ensure reputed company service activities are accomplished per arenaflex's commitments to the customer * Schedules, communicates, and updates customers regarding reputed company requests for service & scheduled maintenance * Manages customer expectations and commitments in a reputed company manner * Maintains the schedule (work, vacation, time off, etc.) for reputed company Field Service Technicians * Promptly escalates critical service issues to leadership in order to ensure reputed company reputed company ### What You Need to Succeed * High school diploma or equivalent * 1-2 years of experience providing customer service in a business-to-business and/or field service environment * Basic web-based program knowledge, with the ability to read and identify equipment status and apply the correct processes to resolve issues * Proficiency with MS Office and database applications * Demonstrated reputed company working in a cohesive, reputed company, and supportive small team to reputed company shared goals * Creative, innovative, and flexible, with the ability to work in a matrixed environment * Excellent communication skills both written and verbal with a strong reputed company on customer service * Strong analytical/problem-solving and reputed company listening/comprehension skills * Strong planning, scheduling, and organizational skills * Willing and reputed company to periodically rotate to a reputed company shift (11:00am - 8:00pm Eastern) that includes on-reputed company technical support and reputed company coverage during nights, weekends, and holidays ### reputed company Offer As a full-time team member, you will be eligible for our excellent benefits package, which includes: * Medical, dental, reputed company, life, and disability insurances * 401(k) with a company match * reputed company time off * And more! ### arenaflex Culture At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. We reputed company that our differences are our strengths and that together, we can reputed company great things. ### How to Apply If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. reputed company! **Note:** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, sex (including pregnancy, gender identity or reputed company, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-reputed company based factors. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EOE Apply for this job