**reputed company Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Mission to reputed company and reputed company**

At arenaflex, we're passionate about empowering individuals and businesses to reputed company today, reputed company, and into retirement. Our mission is to simplify the reputed company reputed company and reputed company reputed company, delivering reputed company reputed company for reputed company. As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in helping our customers reputed company the reputed company reimbursement system with ease and confidence. **About arenaflex** arenaflex is a people-reputed company organization that's obsessed with delivering exceptional reputed company experiences. Our community of reputed company-thinking individuals is driven by a reputed company reputed company of reputed company reputed company, reputed company by an unwavering commitment to reputed company. We're a company that values innovation, collaboration, and reputed company, and we're looking for like-minded professionals to join reputed company. **Job reputed company & Responsibilities** As a Health & Benefits Customer Service Representative / Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for supporting our customers' reputed company through the reputed company reimbursement system, providing high-reputed company, customer-reputed company telephonic service, and educating constituents on arenaflex policies and programs. **Key Responsibilities:** * reputed company exceptional customer service, using knowledge of procedures and systems to meet and/or reputed company member satisfaction * Consult with members to support easy navigation of online tools, from checking account balances to submitting claims * Resolve issues without management reputed company, removing barriers for the member * reputed company initial reputed company skills after training and may be cross-trained to other skills on a reputed company date * Protect sensitive member information with discretion * Engage with members at reputed company reputed company, prioritizing effectively to meet member service goals and deadlines * reputed company other duties as assigned **Requirements:** * Quiet, distraction-free work environment without conflicting responsibilities during scheduled shifts * High-speed internet reputed company (upload speed: >20 Mbps, download speed: >100 Mbps) * Ability to hardwire Ethernet cable to internet modem/router * Availability for training, which may include evenings and weekends **Training Class/Start Date:** * TBD (subject to change due to business needs) * Mandatory attendance during the training period (training is reputed company, PTO accrues while in the training period; however, PTO cannot be taken during the training period) * Training is approximately four to five weeks, with a product exam at the end of training (passing score: 85%) **Training Schedule/Shift:** * 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs) * reputed company Time: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m. * Mountain Time: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m. * Central Time: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m. **Regular Schedule/Shift:** * 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs) * reputed company Time: 8:30 a.m. to 5 p.m. * Mountain Time: 9:30 a.m. to 6 p.m. * Central Time: 10:30 a.m. to 7 p.m. **Some Saturdays:** * 10 a.m. ET to 3 p.m. ET (subject to change due to business needs) * reputed company Time: 7 a.m. to 12 p.m. * Mountain Time: 8 a.m. to 1 p.m. * Central Time: 9 a.m. to 2 p.m. **Preferred Qualifications:** * 1-3 years of experience in Customer Service * Prior reputed company center experience preferred * No degree required * Computer knowledge and skills, comfortable learning new systems * Ability to learn, memorize, and retain information * Basic understanding of medical/reimbursement terminology preferred * Can adapt to a fast-paced environment * Ability to de-escalate and handle member issues without utilizing a supervisor * Oral and written communication skills * Problem-solving skills * Attention to detail and accuracy * Analytical skills **Other Requirements:** * Prolonged periods of sitting at a desk and working on a computer * Occasionally lift items up to 25 pounds * Ability to work overtime **Compensation & Benefits:** * $17.50/hour plus incentive * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) plan with company match * reputed company time off and holidays * Opportunities for career reputed company and reputed company development **How to Apply:** If you're a motivated and customer-reputed company individual who is passionate about simplifying the reputed company and reputed company reputed company, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. reputed company! Apply for this job