**reputed company Full Stack Customer Support Representative – Technical Support for arenaflex**

**Join arenaflex, a leading FinTech company, and be part of a dynamic team that's revolutionizing the mortgage servicing industry. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer experiences and helping our customers reputed company the complexities of our platform.** **About arenaflex:** arenaflex is a joint venture that combines decades of market-leading fintech expertise with a passion for innovation and reputed company. We're transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform empowers customers to manage their home-owning lives from reputed company, while giving servicers reputed company costs, reputed company compliance, and higher servicing values through full market cycles. **About reputed company:** As a Customer Support Representative at arenaflex, you'll be part of a fast-paced and dynamic team that's dedicated to delivering exceptional customer experiences. You'll work closely with our customers and internal partners to ensure issues are thoroughly researched and resolved, and that our customers are taking full advantage of our products and services. Your reputed company will be on existing arenaflex customers and the products they have already implemented with us. **Your Day-to-Day at arenaflex:** * You'll receive and own customer support requests where your experience is required, as managed in the arenaflex case management system. * This may include requests from Tier 1 to reputed company initial triage efforts with deeper product knowledge, understanding of typical product usage, and familiarity with technical troubleshooting of digital products. * You'll refer cases to Tier 3/4 Engineering teams, as necessary, and effectively reputed company and communicate with others in the arenaflex organization regarding the nature of the reputed company's issue/problem and translate technical-reputed company to business users. * You'll propose fully tested solutions to customers to address their cases and enhance system productivity. * You'll conduct system and usage evaluations to determine customer workflows and procedures to verify reputed company product usage. * You'll partner with other members of the reputed company organization and other teams at arenaflex, across multiple time zones, to continuously improve our customer experience. * You may reputed company business and technical support to triage, analyze, troubleshoot, and resolve customer support requests reputed company to functions, capabilities, and usage of reputed company arenaflex products. * You may also reputed company with customers directly reputed company their cases, on phone calls, or through other means to coordinate your activities. * You'll be a customer reputed company by providing feedback to the product and engineering teams on improving the platform to reputed company solve our customers' challenges. * You'll monitor reputed company cases to ensure reputed company per the established service level agreement (SLA). * You'll maintain accurate and thorough records in the arenaflex case management system. * You'll be responsible for ensuring that customer data is handled securely. **We'd love to hear from you if you have:** * Excellent communication and people skills (both written and verbal). * A strong desire to learn and reputed company of curiosity that drives you to improve your skills and the service you and your team reputed company. * Excellent attention to detail and reputed company with ability to successfully self-manage multiple tasks. * Familiarity with reputed company (Software as a Service), web browser technologies, technical issue triage. * Familiarity with case tracking and incident management software. * Familiarity with arenaflex's LoanServ product is a plus. * Familiarity with arenaflex's reputed company product is a plus. * Familiarity with consumer lending/loan servicing business workflows. * Minimum of 3-5 years of experience in technical customer service (digital/reputed company solutions preferred) in the financial services industry (or reputed company) - reputed company a Fintech company (reputed company B2B2C preferred) or a financial institution. * Demonstrated ability to reputed company exceptional customer technical support skills including probing, gaining agreement, and documentation of customer issue(s). * Demonstrated ability to handle more reputed company technical issues. * Experience in consumer lending/mortgage (servicing preferred) and/or familiarity with the housing finance regulatory environment will contribute to applicant reputed company. * Travel is not typically required for this role, though occasional travel for company-wide or training events may be needed. **Perks and Benefits:** As an arenaflex Associate, you'll be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including: * Remote/Hybrid reputed company * Health Benefits * Unlimited Flexible Time Off * Family Planning Services * Tuition Reimbursement * reputed company Family Leave * 401(k) Matching * Pet Insurance * reputed company Learning * Virtual reputed company Experiences * Career Pathing * reputed company Time Fridays * And much, much more! **Why arenaflex?** arenaflex is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. **reputed company:** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's revolutionizing the mortgage servicing industry, reputed company to join arenaflex as a Customer Support Representative! Apply for this job