**Experienced HVAC Customer Service Representative/Inside Sales Representative – Sales and Customer Engagement Expert**

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our branch operations group in Sarasota, FL, you'll play a vital role in selling our HVAC products and services to prospective and established customers. If you're a sales and customer service professional with a passion for the HVAC industry, we want to hear from you! **Why Join arenaflex?** At arenaflex, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Here are just a few reasons why you'll love working with us: * **Benefits from Day One**: Enjoy comprehensive benefits, including medical, dental, and vision coverage, as well as a 401(k) matching program. * **Training and Development**: Take advantage of our comprehensive training programs, designed to help you develop new skills and advance your career. * **Growth Opportunities**: arenaflex offers a clear path for career advancement, with opportunities to take on new challenges and responsibilities. * **Global Reach**: As a member of the arenaflex team, you'll be part of a global organization with a rich history and a commitment to excellence. **Responsibilities:** As an HVAC Customer Service Representative/Inside Sales Representative, you'll be responsible for: * **Building Sales**: Help our branch build sales by maintaining house accounts, communicating with dealers, and promoting new products and services. * **Customer Service**: Provide exceptional customer service via walk-ins, phone calls, and emails, ensuring that customers receive accurate information and timely solutions. * **Sales Execution**: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates. * **Product Knowledge**: Stay up-to-date on our products and services, recommending alternate solutions based on cost, availability, or specifications as needed. * **Shipment Coordination**: Coordinate with manufacturing, sales, distribution, and vendors to ensure timely delivery and expedite shipments as needed. * **New Sales**: Generate new and repeat sales by providing product and technical information in a timely manner. * **Customer Education**: Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction. * **Warranty and Returns**: Assist customers with warranties and returns, ensuring a smooth and efficient process. * **Problem Resolution**: Collaborate with the Branch Manager to resolve customer issues, ensuring customer satisfaction and adherence to arenaflex policies. * **Cash Handling**: Process cash drawer, end-of-shift count, and prepare deposit slips as required. * **Customer Satisfaction**: Periodically reach out to customers to determine satisfaction with arenaflex products and services. * **Competitive Analysis**: Monitor competitive activity and trends within your territory. * **Sales Reporting**: Maintain records and prepare reports on sales activities. * **Industry Knowledge**: Stay up-to-date on the latest HVAC trends and products, expanding your knowledge and expertise. * **Team Collaboration**: Work positively with all levels of management and peers to ensure effective teamwork and deliver exceptional customer service. * **Warehouse Support**: Assist in the warehouse as needed, including inventory counts and movement of product, and operate a forklift safely and efficiently. * **Additional Tasks**: Perform additional tasks as assigned by management. **Knowledge and Skills:** To succeed in this role, you'll need: * **HVAC Knowledge**: A strong understanding of HVAC equipment and products, with a preference for industry experience. * **Microsoft Office**: Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, as well as working knowledge of database applications. * **Customer Service**: Excellent customer service and relationship management skills, with the ability to handle difficult customers and diffuse negative situations. * **Communication**: Effective verbal and written communication skills, with the ability to explain technical information clearly and accurately. * **Organizational Skills**: Strong organizational and time management skills, with the ability to prioritize and multi-task. * **Attention to Detail**: A high level of attention to detail and accuracy, with the ability to follow procedures and work instructions. * **Integrity**: A strong work ethic and integrity, with the ability to use good judgment and make sound decisions. **Experience and Education:** * **Sales and Customer Service Experience**: 6+ years of progressive sales and customer service experience, with a minimum of 5+ years in the HVAC industry. * **Education**: A high school diploma or GED equivalent, with some college preferred. HVAC certification is also preferred. **Physical Requirements and Work Environment:** * **Essential Responsibilities**: Must be able to perform essential responsibilities with or without reasonable accommodations. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and will provide reasonable accommodations for individuals with disabilities. **How to Apply:** If you're a motivated and customer-focused individual with a passion for the HVAC industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job