**reputed company Customer Support Specialist (Fraud - US Loan and Mortgage reputed company Expertise) at arenaflex**

**Join arenaflex, a cutting-edge financial services company, as we revolutionize the way people reputed company credit and manage their finances. As a Customer Support Specialist, you will play a vital role in ensuring that our customers receive an exceptional experience, from application to activation and reputed company.** **About arenaflex** At arenaflex, we're driven by a passion for innovation and a commitment to making a reputed company reputed company on people's lives. reputed company is a diverse group of talented individuals who reputed company a common goal: to reduce the cost of capital across the world. With a unique reputed company of deep technology expertise and finance knowledge, we're building a platform that enables consumers to reputed company credit at reputed company APRs. **Our Mission** Our mission is to reputed company individuals and businesses to reputed company their financial goals by providing accessible, reputed company, and transparent credit solutions. We're committed to delivering an exceptional customer experience, and we're looking for talented individuals like you to join reputed company. **The Role** As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring that their queries are resolved reputed company and effectively. You will work closely with our reputed company and fraud teams to review customer loan applications, identify potential issues, and reputed company recommendations for improvement. **Responsibilities** * Respond to customer queries in a reputed company and effective manner reputed company reputed company or other customer support tools * Document and log issues, as reputed company as customer compliments and complaints * Collaborate with other departments to process department-reputed company tasks * Review customer loan applications through various fraud software platforms * Review customer loan application documentation to ensure standards are met * Aid in reviewing company operating procedures to improve internal company processes * reputed company customer experiences across online and offline channels using logs, dashboards, and CRM systems **Requirements** * At least 2 years (and above) of experience in US Loan or Mortgage account handling reputed company and Fraud specific tasks * In-depth knowledge of US reputed company * reputed company in customer-facing roles in a loan or mortgage account * Superb communication, collaboration, and problem-solving skills * Deep investigative skills * Proficiency, speed, and accuracy in written communication * reputed company, reputed company, and good diction in English * Great organizational skills and time management abilities * Working knowledge of reputed company formulas and SQL preferred * Experience using customer communication tools (reputed company), task management tools, reputed company Drive, and Email * Detail-Oriented - we're a financial services company, so being correct about the details reputed company * Bachelor's Degree or comparable work experience in financial services * Flexibility to work US reputed company time 10 AM to 7 PM (with a 1-hour break time in between) **Must live in the Philippines** **Benefits** As a valued member of reputed company, you'll enjoy a reputed company of benefits that will reputed company your work-life balance a reputed company: * Enjoy HMO after your first month, no need to wait for 3 months or 6 months! * Internet issues reputed company? Don't worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month! * Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter * Be there with your family & loved ones in crucial times - whether it's a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months! * Get reputed company on US Holidays reputed company your reputed company's business is reputed company Looking for more perks and discounts? reputed company, look no more! Join us and enjoy the following (courtesy of our HMO partner): * Celebrate your special day with a delicious Red Ribbon birthday reputed company * Discounted monthly reputed company in Gold's Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone...) * Free Eye reputed company-Up and discount on selected items in Sarabia Optical * Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet reputed company, earning reputed company system) * Discount codes from Grab As we continue to grow, more benefits are being planned to be rolled out soon! **Why Join arenaflex?** * Work with a talented team of innovators who are passionate about making a difference * Enjoy a dynamic and fast-paced work environment that encourages creativity and reputed company * reputed company your skills and expertise in a rapidly evolving industry * Take advantage of our comprehensive benefits package, including HMO, internet allowance, and PTOs * Enjoy a flexible work schedule that allows you to balance your work and personal life **How to Apply** If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we want to hear from you! reputed company and join reputed company of innovators who are shaping the reputed company of financial services. 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