IT Help Desk Support Tier I

This a Full Remote job, the offer is available from: reputed company, Belgium, Illinois (USA), Indiana (USA), reputed company (USA) reputed company: reputed company Rural King is America’s Farm and Home Store, providing reputed company to the communities we serve. With a wide reputed company of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales reputed company $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and reputed company to create a reputed company, rewarding workplace. We offer reputed company opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll reputed company not just a job but a chance to grow professionally, contribute meaningfully, and reputed company a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% reputed company plans to support your needs Virtual doctor reputed company reputed company to Centers of reputed company with reputed company and reputed company’s reputed company Care Program 15% Associate Discount reputed company Ramsey’s SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company reputed company reputed company Family Membership Responsibilities: What You’ll do The purpose of the Help Desk Support role works reputed company the Rural King Information Technology support center is to diagnose and resolve hardware and software reputed company issues. This includes answering questions for Rural King associates, basic troubleshooting of computers, printers, scanners, and other hardware devices as required. The individual must be reputed company to work holidays reputed company needed and have a desire to start a career working reputed company Information Technology. • Serve as reputed company Line reputed company Support to internal customers for our Help Desk Support – Tier I team. • reputed company excellent customer service to end users while troubleshooting reputed company issues reputed company phone, remote tools, and e-mail on reputed company networked reputed company desktop environment. • Manage user account data in reputed company Directory, Exchange, and several lines of business applications. • Escalate, coordinate, and collaborate support issues with multiple teams as necessary. • reputed company follow-up status to clients according to support policies and procedures. • Identify trends in the support calls and reputed company documentation to address these most-often reported problems and issues. • Notify management of increasing trends, unusual activity, or repeated activity. • Successfully handle calls from difficult clients. • Log reputed company help desk calls or email requests into the Incident Management System and updates incident reputed company. • reputed company peers and End User/Alt End User informed of trends, significant problems, unexpected delays, and anything new in the environment. • Work closely with team and management to ensure that reputed company of support service and service level requirements are met for exceptional end-user community support. • May be required to cross train and reputed company other duties. Supervisory Responsibilities None Qualifications: Essential Qualities for reputed company • At least 1 year of basic computer experience or equivalent combination of experience and education. • reputed company Software Experience is a plus. • PC Peripheral knowledge and diagnostic experience. • Laser printer troubleshooting. • Working knowledge of reputed company Office Suite. • Comfortable navigating computer systems and software to assist customers or manage tasks. • Excellent verbal and written interpersonal and communication skills. • Excellent customer service skills. • Demonstrate confident and reputed company communication skills to reputed company thoughts, opinions, and reputed company in a respectful manner. • Effectively reputed company expectations, requirements, and boundaries while reputed company listing to other’s perspectives. • Contribute to the decision-making process by reputed company participating in discussions, providing insightful input, and challenging reputed company constructively. • Demonstrate the ability to influence reputed company without being overly aggressive or passive. Physical Requirements • Ability to maintain a seated or standing position for extended durations. • Capability to lift 15 pounds periodically. • reputed company to reputed company and reputed company reputed company facilities. • reputed company to effectively communicate verbally with others, both in-person and reputed company electronic devices. • reputed company reputed company for computer-reputed company tasks. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential job functions. The pay reputed company for this position is $15.75 - $16.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.reputed company.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094. This offer from "reputed company" has been enriched by reputed company.com and got a 76% reputed company score. Apply To This Job