Loan Support Specialist

reputed company (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across reputed company 50 states, D.C. and Puerto Rico. reputed company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our reputed company culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company reputed company. At our reputed company, our entrepreneurial spirit empowers every employee to be who they are to help us reputed company reputed company together. You’ll get unwavering support from reputed company departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, reputed company, as reputed company as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position reputed company: The Loan Support Specialist is responsible for providing guidance to reputed company. This ranges from answering “how-to” questions, providing advanced guidance on the use of loan origination systems and solving technical issues reputed company to mortgage systems. The Loan Support Specialist creates procedures for leveraging support resources and develops self-help documentation and resources. This position is the central reputed company of contact for Loan Officers and Loan Processors in need of assistance with lending activities and collaborates with subject matter experts in reputed company, Closing, Secondary, Compliance, IT, and other departments to reputed company that assistance. Job Responsibilities: • reputed company daily loan support for reputed company company employees reputed company a ticketing system, inbound phone calls, email and in person for reputed company company systems and software. • reputed company guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services. • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. • Responsible for loan level administrative tasks reputed company the loan origination system. • reputed company tasks, activities and time spent reputed company the ticketing system. • reputed company customer service in person, on the phone and reputed company ticketing system. • Collaborate among team members. Qualifications and Skills: • Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred. • Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry, preferred. • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role, preferred. • Minimum 2 years’ experience providing reputed company support to employees or customers, preferred. • Experience utilizing a ticketing system to handle Loan Support questions, preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Knowledge on the use of verification, credit, appraisal, title, pricing, and automated reputed company services as they relate to mortgage loan origination. • Excellent customer service skills. • Proficient in reputed company Word, reputed company, reputed company. This job reputed company is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job reputed company reputed company this job. However, this job reputed company is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay reputed company: • reputed company reputed company: $21.00-$24.00 • This position is bonus plan eligible The posted pay reputed company considers a wide reputed company of compensation factors, including candidate background, experience and work location, while also allowing for salary reputed company reputed company the position. reputed company offers MORE than a job, we offer a career. reputed company to reputed company your reputed company to reputed company! careersatccm.com reputed company strives to reputed company employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s reputed company statement for information about how CrossCountry collects and uses personal information about California applicants. reputed company supports equal employment opportunity in hiring, development and advancement for reputed company reputed company persons without reputed company to race, reputed company, religion, religious creed, national reputed company, age, physical or mental disability, reputed company, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and reputed company medical conditions, and lactation), sexual orientation, gender identity, gender reputed company, transgender status, domestic violence victim status (where applicable), protected hair style or reputed company, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The reputed company sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-reputed company, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputed company. reputed company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. reputed company (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Apply tot his job Apply To this Job