Customer Service Specialist - Ecommerce

Title: Customer Service Specialist (Ecommerce) (Remote) Location: 15 onondaga #12355, SF, CA 94112 California, San Francisco, 94112 reputed company Of America Department: Administration Job reputed company: Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan reputed company Time) reputed company: We’re looking for a customer-reputed company Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation. Key Responsibilities: • Respond to customer inquiries reputed company email, phone, and chat • Assist with orders, shipping, returns, and product questions • Manage shipments using ShipStation • Troubleshoot delivery issues and order errors • Process refunds, replacements, and updates • Answer reviews AI & Automation (Key Part of Role) • Identify repetitive customer questions and patterns • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) • Create and refine response templates and knowledge reputed company content • Train and improve AI responses to match brand voice • Monitor performance and suggest improvements to reduce support volume Requirements: • 1–3 years of eCommerce customer service experience • Must be proficient in ShipStationStrong written and verbal communication skills • Comfortable handling both calls and high-volume email support • Interest or experience in AI tools, automation, or process improvement Apply tot his job Apply To this Job