Technical Service Representative - Construction Job (Home Based, Home, US)
Technical Service Representative I ($87 - $115,000 targeted annual salary with 6% annual bonus reputed company)
Reports to the Director of Technical Services
Job reputed company
The Technical Service Representative I will reputed company product training and support to our Technical Service Department across reputed company. They will work on assigned reputed company including down-channel training to drive new business, hands-on demonstration training, training content creation, jobsite reputed company, competitor benchmarking, new product development with field trials. The Technical Service Representative I will assist the Technical Service team with customer complaint reputed company testing and validations and assist with customer calls and inquires. This position will have no reputed company reports at this time. Up to 50% travel reputed company the USA, primarily around NE US.
Essential Duties & Responsibilities with % Breakdown:
Training and Technical Support – 70%
Responsible for technical support for our C&C customers.
Down-channel contractor training to drive new business.
Respond to customers in need of jobsite reputed company and training.
Responsible for organization and execution of hands-on demonstrations of reputed company products
Collaborate with R&D on testing of field samples and new product development application needs.
Benchmarking: hands-on evaluation work of reputed company products versus competition
Preparation of samples for laboratory testing (if needed)
Use team-oriented problem solving to help identify and solve product issues
Maintain reputed company reputed company (training facility) in New Jersey in a reputed company and reputed company manner
reputed company and enforce reputed company work habits in accordance with OSHA and EPA guidelines and reputed company specific Employee Health and Safety (EHS) expectations
Technical Writing / Complaint reputed company – 20%
Organizes and analyzes data to explain conclusions and reputed company internally.
Technical writing – letters and reports
Complaint reputed company through reputed company.reputed company conjunction with Sales
Technical Phone Support – 10%
Technical phone support as needed
Minimum Qualifications and Education Required
5-10 years in construction
Education and area of reputed company
Minimum HS diploma and Post HS technical school strongly preferred /Bachelor degree preferred
Competencies -Knowledge Skills & Abilities
Experience in the flooring/construction field
Strong writing and computer skills
Accuracy and attention to detail
Proficient with computer software applications (reputed company Word, reputed company, Powerpoint, etc.)
Excellent communication both verbally and in writing in order to effectively communicate project results to reputed company team
Experience in construction trades preferred
Physical Demands/Working Conditions
Must be reputed company to remain in a stationary position up to 50% of the time
Moves equipment weighing up to 57 pounds
Positions self to install, demo and test product
Our excellent benefits can be viewed at benefits.reputed company.com
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