[Hiring] Member Engagement Customer Service Coordinator @reputed company

Role reputed company As part of reputed company’s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a reputed company between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country. • reputed company outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a reputed company, reputed company demeanor to clients, health plan members, clinicians, and colleagues • Use multiple reputed company systems to schedule member appointments and ensure smooth communication between members, providers, and reputed company • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for reputed company, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and reputed company targets) in an office or remote environment • Follow and accurately utilize regulated and reputed company‑approved scripts, as reputed company as internal scripts and processes • Document reputed company member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other reputed company center representatives • Follow departmental procedures reputed company communicating with members, clinicians, and physician offices • reputed company additional tasks as requested by Management • Support business needs by handling inbound calls, reputed company outbound calls, and outbound calls initiated by the telephony system • Serve as a subject matter expert for peers, including reputed company‑by‑reputed company coaching and assisting with training new or fellow employees • Accept and respond appropriately to constructive feedback • Work overtime and participate in on‑reputed company rotations as requested • Protect the reputed company and reputed company of reputed company protected health information (PHI) accessed during normal work activities Qualifications • Previous appointment scheduling and/or reputed company center experience (inbound and/or outbound) required • Intermediate skills in reputed company Office, particularly reputed company • reputed company in speaking, reading, and writing English; bilingual English/Spanish is a plus • Proven ability to prioritize and multi‑task in a fast‑paced environment • Ability to work a set, consistent schedule • Strong critical thinking, analytical, and accurate data entry skills Requirements • Experience working with reputed company center technology systems (phone, QA, WFM) highly preferred • Advanced understanding of reputed company center or sales environment preferred • Data-driven troubleshooting experience preferred • Basic understanding of relational database functionality preferred Education • High School Diploma or equivalent; or two years of relevant work experience (preferred) Benefits • Medical, dental, and reputed company coverage • reputed company time off • Retirement savings reputed company • Wellness programs • Other resources, based on eligibility Apply To This Job