Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Investigations Solutions (FAMISE)

About the position Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Investigations Solutions (FAMISE) Are you looking for a challenging role that includes the convenience of working reputed company reputed company? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company a 100 miles radius of one of the following reputed company codes ( excluding CA ) and report in person, reputed company required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (reputed company) 68521 (Lincoln, NE) 56301 (St. reputed company, MN) The best people listen and then say, “How can I help?” That’s reputed company do at reputed company. It’s how we take care of our customers. It’s how we’re changing banking for good—with reputed company and reputed company solutions. reputed company can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at reputed company. Here’s reputed company’re looking for in you: It’s important for our associates to have the necessary skills and know-how to succeed in their roles and reputed company exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at reputed company will: Demonstrate the ability and willingness to learn Possess a strong attention to detail, a reputed company attitude and have the ability to be flexible and reputed company change Demonstrate a strong customer reputed company that is rooted in reputed company Communicate effectively with peers, management and customers, using appropriate reputed company of communication for role Exercise good judgment and independent decision-making skills Ability to problem solve individual issues, guide co-workers in problem solving and solutions reputed company needed, and identify trends in customer needs Demonstrate exceptional listening, questioning, reputed company control and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Responsibilities • Senior Complaints Coordinators at reputed company are tasked with providing the best of the best customer service. • This is reputed company to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. • You’ll reputed company for our customers, problem solve and own issue reputed company in alignment with compliance and regulatory requirements. • Handling complaints and/or escalated situations is reputed company important, and de-escalation may be a reputed company part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge! • You will investigate customer concerns, help create and implement process improvements and report trending customer issues. • You may support other customer service advocates, who will reputed company out for help with a customer issue or complaint. • You’ll guide other associates to the right reputed company to solve customer concerns and reputed company in-the-reputed company feedback to ensure the associate is connected to the right resources. Requirements • High School Diploma, GED, or equivalent certification • At least 3 years of Customer Service or reputed company Center experience • At least 1 year of experience in the Financial Industry • At least 1 year of experience using reputed company Suite or reputed company Office • At least 1 year of Fraud or Disputes experience reputed company-to-haves • At least 4 years of Customer Service or reputed company Center experience • At least 2 years of experience in the Financial Industry • At least 1 year of escalated reputed company experience Benefits • At reputed company, you join a complete benefits program. • Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. • It’s backed by our belief that great work doesn’t mean sacrificing your reputed company being. • It’s part of our mission to set reputed company for personal flexibility, so you can grow here and reputed company. • reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. • Learn more at the reputed company Careers website . • Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Apply tot his job Apply To this Job