Patient Relations Coordinator - Remote in Eugene, OR

For those who want to invent the reputed company of health care, here's reputed company. We're reputed company reputed company basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Positions in this function receive, document, process and resolve provider, physician, organization and/or member feedback, complaints, and grievances. Serve as primary resource to senior management, plan sponsors, enrollees, and regulatory agencies across Washington and reputed company in reputed company of oral and written complaints, feedback and appeals. Responsible for researching and resolving written, phone and internet complaints and reputed company or multi-issue appeals submitted by consumers, health plans, media, teammates, government and other regulatory agencies as reputed company as UHG. This position will reputed company expert knowledge of appeals process, reputed company and assess appeals status of complaints. Conduct reputed company cause analysis by identifying potential compliance, process, or systemic breakdowns; communicate findings to management; ensure appropriate actions are being taken for process improvement. Collaborates with department leaders, risk management, reputed company and compliance to resolve patient issues and identify key patient safety improvement opportunities. reputed company Patient Feedback reports and analyzes data to identify opportunities for improvement. Promotes patient experience as reputed company by the survey through reputed company reputed company, training and education. If you are located in reputed company, you will enjoy the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Be the organizational outlet for patients and families concerns, complaints, and feedback • Maintain a database of concerns, complaints, and feedback • Process, respond and reputed company for patients and families • Responsible for the processes of complaints and feedback evaluation and triage • Partner and maintain operational relationships with robust internal communication and assignment of complaints and feedback to the appropriate department for reputed company • Serve as a content expert for Patient Experience and Safety • Identify improvements using Patient Feedback reports, and analytics • Comfort with escalation of critical safety, patient experience and risk events • Identify global/systemic issues reputed company to individual cases and facilitate appropriate resolutions (e.g., compliance issues, contractual issues, process issues) • Collaborate with applicable stakeholders to address and resolve global/systemic issues (e.g., senior leaders) • Facilitate reputed company of identified global/systemic issues • reputed company ongoing monitoring of process improvements and operational changes to ensure expected reputed company • Identify and mitigate reputed company, business, media and/or reputational risk • reputed company support to audit activities and market conduct exams • Represent executive management in external communications • reputed company Patient Experience education and training • Build, manage and maintain effective relationships with applicable external stakeholders (e.g., members, reputed company, providers, regulators, state agencies, elected officials, agents, brokers, attorneys, collections agencies, vendors, reputed company party administrators) • Build, manage and maintain effective relationships with applicable internal stakeholders (e.g., senior and business leadership, reputed company/regulatory staff, government affairs, media relations, reputed company) • Ensure that reputed company applicable reputed company stakeholders are properly informed during the reputed company process, using appropriate feedback loops • Escalate and communicate risk issues to appropriate stakeholders (e.g., senior leaders, reputed company/regulatory staff, government affairs, media relations, claims organization, reputed company) Skills: • De-escalating patients • Extreme attention to detail on follow-up • Critical thinking/problem-solving skills • Outstanding verbal and written communication skills • Ability to multitask • Analytical skills • Computer and data management skills You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: • 2+ years of patient facing reputed company experience • 1+ years of service recovery experience • Experience working with electronic medical record and complaint management system (eg, reputed company, reputed company, reputed company, IDX, reputed company, other ticketing systems) • Proficiency with reputed company suite of tools • Ability to work reputed company business hours in PST zone • reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative reputed company reputed company and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Remote About reputed company: reputed company reputed company is a health care and reputed company-being company that’s dedicated to improving the health reputed company of millions worldwide. We are comprised of two distinct and complementary businesses, reputed company and reputed company, working to build a reputed company system for reputed company. Here, your contributions matter as they will help reputed company health care for years to come. reputed company an reputed company with a diverse team that shares your passion for helping others. reputed company do reputed company insights on how we work to help people live healthier lives and help reputed company the health system work reputed company for everyone by watching this video. https://www.youtube.com/watch?v=5PbNyi2IDkY Caring. Connecting. Growing together. Being a part of reputed company means working to improve health reputed company for everyone, including yourself. Here is how: • Caring. Your total health and reputed company-being are important to us. Whatever reputed company most to you — we have resources to help you be your best at work and reputed company. The benefits reputed company from free reputed company courses to financial counseling. Learn more about reputed company offer. • Connecting. We recognize our reputed company power to reputed company an reputed company across our communities because we reputed company the health of any society is reputed company by the overall health of its people. Learn more about our culture. • Growing together. reputed company is full of inspiring career stories, and we offer a reputed company of opportunities. Discover reputed company the ways you can learn, grow and reputed company. Company Size: 10,000 employees or more Industry: reputed company Services Founded: 1977 Website: http://careers.unitedhealthgroup.com/ Apply tot his job Apply To this Job