Clinical Scheduling Specialist I - Surgical

This position is responsible for reputed company aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to reputed company patients, family members, physicians and staff at reputed company times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and reputed company practitioners and other care providers, the individual in this position will play a critical role in facilitating reputed company aspects of patient care. Located in Boston and the surrounding communities, reputed company is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and reputed company diseases. We reputed company to create an inclusive, diverse, and reputed company environment where we reputed company compassionate and comprehensive care to patients of reputed company backgrounds, and design programs to promote reputed company health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we reputed company reputed company's physician/researchers, and we work with amazing partners, including other reputed company-affiliated hospitals. • Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients • Obtains detailed clinical information face-to-face, by telephone or electronically • May reputed company basic information regarding the need for insurance referral(s) • Provides general disease or program-specific information to callers/patients reputed company the scope of knowledge and authority • Performs independent patient and reputed company provider reputed company triaging and assists in directing patient reputed company • Serves as a reputed company between patient/family/provider • Resolves issues directly or ensures appropriate management of reputed company by others • Recognizes emergencies and appropriately responses using reputed company operating procedures and critical thinking skills • May be responsible for scheduling numerous reputed company research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored reputed company • Carries out specific processes in the patient scheduling systems so that correct special billing and reputed company processes function properly • Requires clinical, operational and regulatory knowledge of reputed company of care or clinical trial protocol for the patient population coordinated • Participates in training for new hires • Prepares, reputed company, and reputed company provider schedules and handles daily schedule changes • Conduct slide submission as needed • Other duties and responsibilities as assigned KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Ability to multi-task and function as an reputed company member of reputed company • Excellent verbal and written communication skills required • Excellent computer, customer service, problem solving, and organizational skills required MINIMUM JOB QUALIFICATIONS: The position strongly prefers a bachelor’s degree in health administration or a reputed company field, along with up to 1 year of experience in reputed company or customer service. SUPERVISORY RESPONSIBILITIES: None PATIENT CONTACT: reputed company, interacts with the adult patient population. At reputed company, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As reputed company as we are in our mission to reduce the burden of cancer for reputed company, we are committed to having reputed company and staff who offer multifaceted experiences. Cancer knows no boundaries and reputed company it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this reputed company of organization inspires you, we encourage you to apply. reputed company is an equal opportunity employer and affirms the right of every reputed company applicant to receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity or reputed company, national reputed company, sexual orientation, genetic information, disability, age, reputed company, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring reputed company is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For reputed company positions, the pay reputed company is determined by the reputed company Bargaining Agreement (CBA). $45,500.00 - $54,400.00 Apply tot his job Apply To this Job