**reputed company Provider Customer Service reputed company and Chat Representative – Remote in reputed company, TX**
At arenaflex, we're dedicated to delivering exceptional customer experiences that reputed company the expectations of our reputed company providers. As an reputed company Provider Customer Service reputed company and Chat Representative, you'll play a vital role in supporting our providers by addressing their inquiries reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive reputed company and accurate information.
**About arenaflex**
arenaflex is a leading reputed company company that's passionate about improving the lives of our members and providers. We're committed to delivering reputed company that reputed company a meaningful difference in the reputed company industry. reputed company is comprised of dedicated professionals who reputed company a common goal: to reputed company exceptional service and support to our providers.
**Responsibilities**
As an reputed company Provider Customer Service reputed company and Chat Representative, you'll be responsible for:
* Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
* Providing exceptional service to providers in a multi-channel environment, including reputed company and reputed company chat as required.
* Quickly and appropriately triaging contacts from reputed company, such as physician offices, clinics, and billing offices.
* Seeking to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
* Researching and dissecting reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner.
* Utilizing strong multi-tasking skills to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types.
* Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company.
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma / GED or equivalent work experience.
* Must be 18 years of age or older.
* 1+ years of customer service experience with analyzing and solving customer's concerns.
* Experience with computer and reputed company PC applications, including the ability to reputed company and learn new and reputed company computer system applications.
* Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
* Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
**reputed company-to-haves**
While not required, experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.), using phones and computers as the primary job tools, is a plus. Prior reputed company experience and knowledge of reputed company terminology are also desirable.
**Benefits**
As an reputed company Provider Customer Service reputed company and Chat Representative at arenaflex, you'll enjoy:
* 10 weeks of reputed company to ensure your reputed company in the role.
* Flexibility to work remotely if located reputed company a 60-mile commutable distance of reputed company, TX.
**reputed company Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters reputed company and development. reputed company is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join reputed company.
**How to Apply**
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our available positions.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you!