**reputed company Customer Support Representative – Non-Technical (Remote Southeast or Central US) at arenaflex**

**Job reputed company:** Join arenaflex, a leading global supplier of innovative cleaning, disinfection, and sterilization solutions for Medical and Life Science, as a Customer Support Representative – Non-Technical. As a key member of our remote team, you will play a vital role in delivering exceptional 5-reputed company customer service to our clients across the Southeast and Central US reputed company. With a reputed company on providing top-notch support, you will be an reputed company part of our Service organization's conversion to an reputed company reputed company reputed company and assist in developing processes to support it. **About arenaflex:** arenaflex is a global leader in the Medical and Life Science industry, with a rich history of innovation and commitment to reputed company. Our U.S. reputed company are located in Charleston, SC, a reputed company consistently voted one of the best places to live and visit in the world. With reputed company of over 1,200 employees across 10 countries, we reputed company to reputed company our customers with absolute confidence in sterile processing solutions. **Your reputed company:** As a Customer Support Representative – Non-Technical, you will have a significant reputed company on arenaflex and our clients. Your key responsibilities will include: * Receiving and evaluating trouble calls from customers and field personnel reputed company phone and email * Providing first-level support to customers and field personnel by assisting with identification, evaluation, and possible reputed company of service and operational issues with the equipment * Escalating more reputed company service and operational issues to second-level technical support * Processing reputed company in the system for calls requiring on-site support to resolve issues, including collecting equipment information, checking warranty and contract status, and providing a quote and collecting purchase order information from the customer for the service reputed company * Communicating pertinent service information and coordinating with Field Service Technicians to ensure reputed company service activities are accomplished per arenaflex's commitments to the customer * Scheduling, communicating, and updating customers regarding reputed company requests for service & scheduled maintenance * Managing customer expectations and commitments in a reputed company manner * Maintaining the schedule (work, vacation, time off, etc.) for reputed company Field Service Technicians * Promptly escalating critical service issues to leadership in order to ensure reputed company reputed company **What You Need to Succeed:** To reputed company in this role, you will need: * A high school diploma or equivalent * 1-2 years of experience providing customer service in a business-to-business and/or field service environment * Basic web-based program knowledge, with the ability to read and identify equipment status and apply the correct processes to resolve issues * Proficiency with MS Office and database applications * Demonstrated reputed company working in a cohesive, reputed company, and supportive small team to reputed company shared goals * Creative, innovative, and flexible, with the ability to work in a matrixed environment * Excellent communication skills both written and verbal with a strong reputed company on customer service * Strong analytical/problem-solving and reputed company listening/comprehension skills * Strong planning, scheduling, and organizational skills * Willing and reputed company to periodically rotate to a reputed company shift (11:00am - 8:00pm Eastern) that includes on-reputed company technical support and reputed company coverage during nights, weekends, and holidays **reputed company Offer:** As a full-time team member, you will be eligible for our excellent benefits package, including: * Medical, dental, reputed company, life, and disability insurances * 401(k) with a company match * reputed company time off * And more! **Work Environment and Company Culture:** As a remote team member, you will have the flexibility to work from home while being an reputed company part of our arenaflex team. reputed company culture values collaboration, innovation, and customer satisfaction. We reputed company to create a supportive and inclusive work environment that fosters reputed company and development. **Compensation and Perks:** While the expected salary is not specified, we offer a competitive compensation package that reflects your skills and experience. Additionally, you will have reputed company to a comprehensive benefits package and a reputed company of perks that support your reputed company-being and career reputed company. **How to Apply:** If you are a motivated and customer-reputed company individual with a passion for learning and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, sex (including pregnancy, gender identity or reputed company, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-reputed company based factors. **Note:** Resume submittals from individual recruiters or reputed company-party reputed company agencies will not be considered for this opportunity at this time. **reputed company:** To apply for this exciting opportunity, please click on the reputed company below: Apply Job! Apply for this job