**Experienced Bilingual Customer Support Representative – Multilingual Customer Service and Sales**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a highly skilled and motivated Customer Support Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the overall success of our organization. **About arenaflex** arenaflex is a dynamic and innovative company that values collaboration, continuous improvement, and employee growth. We're committed to providing a supportive work environment that fosters innovation, teamwork, and professional development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision. **Responsibilities** As a Customer Support Representative at arenaflex, you will be responsible for: * Processing customer inquiries and orders, and expediting the delivery of products and/or services in a timely and efficient manner. * Contacting other company units regarding design delivery or service matters, ensuring seamless communication and collaboration. * Managing the booking of business, including scheduling shipments and controlling inventory. * Acquiring new clients through sales, promotions, and development, driving sales growth and revenue. * Developing sales contacts and performing limited sales functions under supervision, leveraging your skills and expertise to drive business results. * Performing varied work that may be somewhat difficult in nature, requiring a degree of originality and ingenuity to resolve complex customer issues. * Collaborating with cross-functional teams to resolve customer complaints and concerns, ensuring customer satisfaction and loyalty. **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent. * Fluency in English and Japanese, with excellent communication and interpersonal skills. * A minimum of 2 years of customer support experience, with a proven track record of delivering exceptional customer experiences. * The ability to demonstrate continuous improvement and collaboration, with a willingness to learn and grow within the company. * Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues. **Nice-to-haves** While not required, the following skills and experience would be beneficial: * Experience in sales or promotions, with a proven track record of driving sales growth and revenue. * Knowledge of inventory control and scheduling, with the ability to manage complex logistics and supply chain operations. **Benefits** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Health savings account * Disability insurance * Health insurance * Dental insurance * 401(k) plan with company matching * Tuition reimbursement * Paid time off * Vision insurance * Flexible schedule * Life insurance **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you will have opportunities to: * Develop your skills and expertise through ongoing training and professional development programs. * Take on new challenges and responsibilities, with the potential to move into leadership roles or specialized functions. * Collaborate with cross-functional teams to drive business results and contribute to the overall success of the company. **Work Environment** Our office is a vibrant and dynamic workspace that fosters innovation, teamwork, and collaboration. As a Customer Support Representative, you will be part of a team that values: * Open communication and transparency * Continuous improvement and innovation * Employee growth and development * Customer satisfaction and loyalty * Diversity and inclusion If you're looking for a role that combines customer service with sales, and offers a chance to make a real impact, we encourage you to apply! Join our team at arenaflex and be part of a dynamic and innovative organization that values collaboration, continuous improvement, and employee growth. Apply for this job