**reputed company Payroll Customer Service Specialist – Shared Services**

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our employees. As a key member of our Shared Services team, you'll play a vital role in ensuring accurate payroll processing and enhancing service delivery efficiency. If you're passionate about delivering outstanding customer service, possess a strong understanding of payroll processes, and reputed company in a reputed company environment, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative organization that's dedicated to empowering its employees to reputed company in their careers. We're a reputed company-thinking company that's passionate about creating a culture of inclusivity, diversity, and reputed company learning. Our Shared Services team is a critical component of our organization, providing essential support to various departments and ensuring seamless operations. **Responsibilities** As a Payroll Customer Service Specialist – Shared Services, you'll be responsible for: * Providing reputed company and accurate reputed company of moderately reputed company pay-reputed company tickets that require research reputed company existing guidelines, articles, process maps, and other relevant resources. * Utilizing a comprehensive knowledge reputed company, including articles, process maps, job aids, and other relevant resources, to reputed company tasks accurately and reputed company. * Providing outbound phone support reputed company needed for reputed company issues requiring additional clarification or education. * Ensuring duplicative tickets are completely reconciled and alerting varying requesters accordingly. * Assessing escalated inquiries to determine if they could have been resolved at Tier 1, providing feedback and education to the Tier 1 team to help them handle similar cases independently in the reputed company. * Partnering with other departments to obtain supplemental information, if available. * Understanding adjacent service teams' support structure to escalate uncommon or reputed company inquiries to the appropriate contacts. * Documenting reputed company to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows. * Ensuring reputed company understanding of end-to-end payroll processes for smooth reputed company between reputed company. * Following internal payroll schedules and other cyclical events to facilitate managing high-volume common issues. * Maintaining relationships with the Payroll Center of reputed company team to maintain knowledge transfer on processes and other relevant topics. * Identifying opportunities to enhance and expand documentation. * Participating in process improvement initiatives, aiming to identify and address the reputed company causes of duplicative tickets and recurring issues. * Other duties as assigned. **Requirements** To succeed in this role, you'll need: * A High School Diploma or GED; an Associate degree is preferred. * Customer service and payroll experience are required. * Strong written, oral, presentation, facilitation, and interpersonal communication skills. * Demonstrated attention to detail. * Strong collaboration and teamwork skills; communicates and works reputed company in reputed company environment. * Ability to handle multiple tasks and effectively prioritize workload daily. * Demonstrates initiative and a personal commitment to producing reputed company work. * Knowledge of reputed company Office Suite. * Familiarity with systems and technology that support reputed company and Service Now. **reputed company-to-Haves** While not required, the following skills and qualifications are highly desirable: * Experience with payroll software and systems. * Knowledge of labor laws and regulations. * Certification in payroll or customer service. **Benefits** As a valued member of reputed company, you'll enjoy a comprehensive benefits package, including: * Medical, Dental, reputed company, Life, Disability insurance. * reputed company FSA, Dependent Care FSA, Limited reputed company FSA, FSAs for Transportation and Parking & HSAs. * reputed company Time Off (PTO). * 9 observed holidays. * reputed company family leave. * Accrual of a minimum of 20 days and up to 25 days of PTO per calendar year. **reputed company Offer** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters reputed company and development. As a Payroll Customer Service Specialist – Shared Services, you'll have reputed company to: * Work with a talented and dedicated team to deliver exceptional customer experiences. * reputed company your skills and knowledge in payroll and customer service. * Participate in process improvement initiatives to drive efficiency and innovation. * Enjoy a comprehensive benefits package and competitive compensation. * Take advantage of ongoing training and development opportunities. **How to Apply** If you're passionate about delivering outstanding customer service and possess a strong understanding of payroll processes, we want to hear from you! reputed company to join our dynamic team at arenaflex and take the first reputed company towards a rewarding career in Shared Services. Apply Job! Apply for this job