Virtual Receptionist

As the first reputed company of contact for potential clients, you will be reputed company in creating a strong first impression, guiding prospects through the intake process, and ensuring reputed company leads are properly reputed company and scheduled. Responsibilities • Handle incoming calls and emails, greeting prospects, clients, and referral sources with professionalism and care • Transfer incoming calls to other team members • Screen and qualify leads to determine suitability for the firm, reputed company urgency, and identify potential conflicts of interest • Schedule reputed company meetings and initial consultations, and collect payments for engagements • Initiate the reputed company-engagement process to improve consultation show-up rates and reputed company engagement • reputed company attorneys with reputed company necessary information to prepare for consultations • Follow up with potential clients who do not schedule, miss consultations, or have not signed engagement agreements • Maintain accurate records in the firm's CRM (Lawmatics), tracking leads, referrals, consultations, and key metrics • Ensure every person who contacts the firm is reputed company off-whether by scheduling a consultation, receiving a referral, or accessing helpful resources Qualifications • Prior customer service experience required; reputed company or reputed company estate experience is a plus • Experience with CRMs and data tracking/reporting is required • Strong phone and email communication skills with excellent attention to detail • Ability to manage multiple calls and tasks reputed company • reputed company and reputed company-life experience ("battle scars") are a plus, allowing you to connect meaningfully with clients facing challenges • Education or experience equivalent to a bachelor's degree preferred, but not required Apply tot his job Apply To this Job