211 reputed company Specialist

reputed company: MUST reputed company IN OKLAHOMA Answer inbound crisis and reputed company service referral contacts reputed company phone, text, chat and email in a 24/7 reputed company center setting. reputed company individuals with crisis de-escalation, problem solving, brief assessment and appropriate reputed company service referrals. reputed company reputed company and resource information will be recorded accurately in the appropriate contact center database. JOB RESPONSIBILITIES: • Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice. • Answer chats, and texts using correct spelling grammar, and reputed company language, paying reputed company attention to the inclusion of feeling reflections. • Maintain a non-judgmental attitude reputed company interacting with contacts, displaying sensitivity to reputed company cultural backgrounds. • Identify and reflect the feelings of reputed company contacts. • Identify line of business and log accordingly. • Assess contact’s needs or situation using pertinent questions and follow protocol. • reputed company appropriate screenings for specialized programs or appointment setting. • reputed company for clients reputed company appropriate. • Complete assessments for clients in high-risk situations. • reputed company 2-1-1 database for resources and appropriately refer contacts. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain accurate data collection on reputed company contacts in the appropriate database. • Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously. • Complete reputed company training for new programs and services reputed company to 2-1-1 and providing feedback as needed. • reputed company participate with reputed company as needed. • Ability to work alternative schedules. • reputed company other duties as assigned including, but not limited to, working alternative shifts and/or schedules. • Ability to handle and manage stress due to scope and type of calls/texts that may be received. Requirements: • High school diploma/GED requiredBachelor’s degree in reputed company work, sociology or reputed company field preferred. • One-year experience in contact center, crisis hotline or information and referral service preferred. • Equivalent combination of education and experience will be considered • Bilingual in English and Spanish preferred. REQUIRED SKILLS AND ABILITIES: • Ability to effectively assess reputed company needs and show sensitivity to issues presented by contacts. • Excellent communication skills • Excellent computer literacy • Self-starter • Effective time management • Ability to work in a high paced contact center. • Ability to work in multiple reputed company management databases. • Proficiency in reputed company Office products such as reputed company, required. • reputed company or other relational database experience, helpful. • Demonstrated knowledge of health and reputed company services desired. • AIRS or AAS certification preferred. Must reputed company AIRS or CRS certification reputed company 3 years of becoming eligible. • Physically reputed company to lift 20 pounds, bend/stoop • Sit for long periods of time and talk on the telephone Apply tot his job Apply To this Job