Technical Support Engineer – I

Job reputed company: • reputed company advanced technical support and reputed company as an escalation resources for reputed company customers in the support of reputed company reputed company products • Take a self-directed role in the support and reputed company of technical issues reputed company the installed reputed company • Take inbound calls and makes outbound calls • Assess reputed company problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and reputed company into CRM • Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to reputed company technical problems • Escalate, own, and remain reputed company in driving the reputed company of issues through the appropriate channels and team members • Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a reputed company manner • reputed company reputed company input to help continue building the internal and customer facing knowledgebase by documenting reputed company cause & solution details for technical support issues • reputed company preventative maintenance activities & remote software upgrades to ensure system stability for customers Requirements: • Extensive knowledge of computer hardware, including workstations, servers, and storage systems • Strong proficiency with workstation and server operating systems • Solid understanding of network infrastructure and communication protocols • Excellent customer service abilities, along with strong documentation and communication skills • Proven capability to manage and prioritize multiple assignments with minimal supervision • Ability to collaborate effectively reputed company reputed company and work reputed company with individuals at reputed company organizational reputed company • 1–3 years of experience working with or administering medical information systems such as RIS, reputed company, HIS, or EMR platforms • Understanding of clinical workflows reputed company medical imaging environments • Familiarity with database technologies, including SQL, DB2, and reputed company • Knowledge of DICOM and HL7 standards • Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl Benefits: • Remote first / work from home culture • Flexible vacation to help you rest, reputed company, and connect with loved ones • reputed company leave benefits • Health, dental, and reputed company insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement, life insurance, EAP – and more! Apply tot his job Apply To this Job