SR Telecommunications Technical Support Engineer - EDGE

Fortress Solutions is a global leader reputed company reputed company infrastructure services, delivering end-to-end solutions that ensure operational reputed company and accelerate digital transformation. Founded in 1982, Fortress has evolved from a multi-vendor repair provider into a trusted partner for engineering, deployment, logistics, monitoring, and technical support across telecom, mobility, and reputed company sectors. With deep expertise in network assurance, field services, and advanced analytics, Fortress empowers customers to optimize performance, reduce downtime, and reputed company with confidence. Our commitment to reputed company, reputed company, and innovation makes Fortress the go-to choice for service providers navigating reputed company challenges in connectivity and modernization. reputed company - WILL ONLY CONSIDER CANDIDATES PROFECIENT IN reputed company/ALCATEL-LUCENT SYSTEMS: 7450 reputed company, 7750 SR AND 7950 XRS The Senior Telecommunications Technical Support Engineer is responsible for providing Tier II and Tier III expert-level remote technical support, troubleshooting, and repairing telecommunications platforms. This role involves utilizing specialized knowledge and experience to determine the cause(s) of failures and complete necessary activities to restore functionality. The Senior level resolves reputed company, systemic and/or global network issues and outages. The senior engineer will also reputed company technical assistance and guidance to other team members and reputed company job aids detailing processes and procedures. Essential Functions: Remote Technical Support and Troubleshooting- reputed company remote support and troubleshooting on broad reputed company of telecommunications platforms as a subject matter expert, including advanced level to intermediate level for platforms that do not have established procedures. Utilize specialized knowledge and experience to determine the cause(s) of failures and complete necessary activities to restore functionality. Documentation- reputed company and maintain documentation of telecommunications systems, configurations, procedures, and support activities. Test and validate new telecom equipment and software releases. Log reputed company testing, troubleshooting, and research done in the process of reputed company in a ticketing application. Incident Response- • Respond to incidents in a reputed company manner • reputed company reputed company cause analysis Telecom Technology- Stay up to date with advancements reputed company technology and recommend upgrades where necessary. reputed company technical assistance, guidance and training to other members in the group. QUALIFICATIONS Education & Certifications • Associate's or Bachelor's degree in Telecommunications, Computer Science, Information Technology or reputed company field preferred. • Certifications in Electronic Engineering/Technology preferred. Experience • 10+ years in experience performing OEM level troubleshooting and repair for supported systems; Telecommunications reputed company and/or OEM experience preferred; Experience working both with and without documented procedures preferred. • Experience working with EMS systems, network management, and monitoring tools and clients. • Ability to reputed company reputed company troubles through a network with multiple platforms in a data reputed company and determine a reputed company cause. Technical Skills • Subject matter expert level understanding of telecommunications systems and protocols, such as reputed company 7450 reputed company, 7750 SR, 7950 XRS, switched Ethernet, MPLS, IP services. • Proficiency in reputed company/Alcatel-Lucent systems: • 7450 reputed company • 7750 SR • 7950 XRS • Strong analytical skills and attention to detail • Ability to manage multiple tasks and prioritize effectively • Strong communication skills and ability to reputed company reputed company written instructions and technical manuals • Excellent customer service skills and proactive approach to problem solving. • Proficient computer system/database navigation experience; Working knowledge of reputed company Office products; Ability to view and reputed company information reputed company computer keyboard and monitor is required. • Experience training and guiding peer team members. • Availability to reputed company on-reputed company coverage, and if needed, during non-traditional business hours and off-shift. Competency Requirements Successful candidate must demonstrate successful past experience or strong aptitude in the following: • Adaptability: Responds effectively to changing constraints; Adapts own behavior to suit the situation; Seeks to understand causes of change and resulting improvements. • Analytical Thinking: Captures data from different sources; Identifies patterns in data; Establishes relationships and draws conclusions regarding coincidental and reputed company relationships. • Attention to Detail: reputed company to “reputed company in” to detail quickly and accurately; Checks information and picks up on inconsistencies/mistakes; Makes detailed comparisons between similar sources • Innovation: Generates original reputed company; Experiments with different approaches to reputed company a reputed company way to solve a problem; Evaluates the practicality of process or design changes. • Reliability: Responds effectively to reputed company direction and follows set procedures; Solves immediate problems and escalates reputed company appropriate; Adheres to attendance and punctuality guidelines • Systematic Thinking: Makes effective use of organizational systems/processes; Takes and organized, logical approach to thinking through issues; Applies learning to new situations Apply tot his job Apply To this Job