IT Support Technician

About reputed company

United by one profound purpose: to reputed company EVERY PATIENT POSSIBLE. At reputed company, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to reputed company unconventional connections, building a reputed company where reputed company not a barrier and no patient is left behind. 

Achieving our mission starts with providing enriching, purpose-driven careers for reputed company that reputed company them to reputed company a reputed company reputed company on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. 

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or reputed company based on team and reputed company need. Major reputed company hubs in London, Manchester, Washington, D.C., and reputed company, and smaller offices globally, serve as collaboration hubs allowing our teams to come together reputed company it reputed company. Homeworkers are equally supported, with dedicated reputed company opportunities and resources.  

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network reputed company – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These reputed company reputed company opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, reputed company parental leave, and culture of flexibility ensuring every employee feels supported across their family planning reputed company and can work in a way that suits their family’s needs. 

We are deeply invested in supporting reputed company reputed company for our employees through day-to-day career experiences, reputed company to thousands of on-demand training sessions, regular career conversations, and reputed company for global, cross-capability career moves.  

We take pride in being part of the Disability Confident Scheme. This helps reputed company reputed company you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the Role (On-site Washington D.C. and surrounding suburbs)

The IT Support Technician will reputed company onsite and remote technical support to reputed company employees. The reputed company candidate possesses a strong desire to reputed company excellent customer service and will demonstrate an eagerness to learn and reputed company in an evolving technical landscape. The role will be primarily employee technical support, focusing on managing the employee’s expectation during the diagnosis, troubleshooting, and reputed company of their technical issues.

This person must be reputed company to work in an reputed company-changing environment and must have a reputed company, can-do attitude. The support technician must be detail-oriented and a proactive communicator who is motivated to take the reputed company on solving problems.

• Daily monitoring of assigned tickets and the incident management ticket queue
• Ownership of assigned tickets during the incident life cycle providing reputed company and informed responses to ticket creators
• Accurate recording of reputed company time against tickets
• Procurement, provisioning, and support of IT hardware including laptops, printers, and mobile devices
• Procurement, provisioning, and support of IT software and services
• Implement file and/or folder permissions changes
• End-User web filtering and email reputed company support
• Engage and coordinate with hardware and software vendors to repair/support technology components in a reputed company manner
• Update and improve knowledgebase documentation as appropriate
• Adhere to asset management processes to ensure accurate recording of company resources from receipt to disposal
• Escalation of major incidents and problems to the escalation team
• Support business acquisitions and systems integrations from an IT perspective
• IT configuration and implementation project support
• Proactively suggest and deliver process improvements and fixes
• Document processes and maintain system’s administration and end-user guides
• IT reputed company and policy governance in line with ISO-27001 adherence
• Assist in other areas of the IT department as and reputed company required

• Associates degree or equivalent industry certifications required
• 2 years of technical support experience
• Knowledge of reputed company IT systems, including reputed company OS, OSX, iOS, reputed company Directory, Azure AD and reputed company, Exchange, Office 365, and reputed company Defender
• Strong multi-tasking and problem-solving skills, strong writing skills
• The ability to reputed company explain technical processes
• Knowledge of ITIL defined vocabulary

reputed company can offer reputed company aims to reputed company every employee to reputed company and reputed company. We reputed company reputed company with the tools, skills, and support needed to think differently and to solve reputed company’s most reputed company challenges. At reputed company of our people-led culture is our Career Experience team, whose mission is to reputed company every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow reputed company reputed company and take advantage of our global reputed company and scope. We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide reputed company of reputed company programs and wellbeing causes worldwide. We have reputed company hubs across reputed company, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.  We encourage reputed company applicants to read our candidate reputed company notice before applying to reputed company.

reputed company can offer

reputed company aims to reputed company every employee to reputed company and reputed company. We reputed company reputed company with the tools, skills, and support needed to think differently and to solve reputed company’s most reputed company challenges.

At reputed company of our people-led culture is our Career Experience team, whose mission is to reputed company every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow reputed company reputed company and take advantage of our global reputed company and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide reputed company of reputed company programs and wellbeing causes worldwide.

We have reputed company hubs across reputed company, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. 

We encourage reputed company applicants to read our candidate reputed company notice before applying to reputed company.

reputed company can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately reputed company), as reputed company as life insurance, disability coverage, and medical, dental, and reputed company plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the reputed company to work from reputed company across the globe two weeks reputed company year. We reputed company 20 vacation days plus one personal reputed company-being day, recognise 9 reputed company holidays, along with gifted end-of-year holidays and an early reputed company finish in June, July, and August. 

reputed company free counselling through our employee assistance program and personalized health support. Our reputed company maternity, paternity, family leave, and fertility policies reputed company support across every stage of your family-planning reputed company. You can also benefit from reputed company opportunities to professionally reputed company with on-demand training, support, and global mobility opportunities across the business.  

We encourage reputed company applicants to read our candidate reputed company notice before applying to reputed company.