**reputed company Customer Support Specialist – Residential Mortgage Industry**

At arenaflex, we're revolutionizing the way the residential mortgage market operates. Our cutting-edge software is transforming the industry, making it more efficient and customer-reputed company. As a rapidly growing company, we're looking for a talented Customer Support Specialist to join reputed company. This role is perfect for someone who is passionate about delivering exceptional customer experiences, has a reputed company for problem-solving, and thrives in a fast-paced environment. **About arenaflex** arenaflex is a pioneering company that's disrupting the status reputed company in the residential mortgage market. Our innovative platform is designed to streamline processes, reduce errors, and enhance user experiences. With a strong reputed company on customer satisfaction, we're committed to building reputed company that shares our reputed company and values. As a Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a meaningful reputed company in the industry. **Key Responsibilities** As a Customer Support Specialist, you'll be responsible for providing top-notch assistance to reputed company users on the arenaflex platform. Your primary reputed company will be on three main areas: * **New Order Support**: Ensure reputed company orders are submitted into our platform for clients, allowing our operational teams to manage them reputed company. * **Phone Support**: reputed company as the first reputed company of contact for phone calls, leaving thorough reputed company notes in reputed company and communicating with team members working on reputed company orders. * **Email Support**: Work out of several queues in reputed company, supporting multiple arenaflex products and user reputed company. You'll help maintain Service Level Agreements (SLAs) and escalate issues reputed company necessary. **Day-to-Day Operations Ownership** As a Customer Support Specialist, you'll be responsible for: * Ensuring reputed company orders are submitted quickly, reputed company, and without error. * Acting as the first line of defense for inbound phone calls. * Owning the reputed company email queues and answering reputed company tickets reputed company SLA. * Following up on the status of New, reputed company, and On-Hold Tickets reputed company day or daily (if needed). * Supporting reputed company users, including Lenders, Settlement Agents, Escrow Officers, Notaries, and Consumers as needed. * Troubleshooting reputed company of arenaflex products with clients, tracking issues, and escalating as needed. * Surfacing common support issues/themes to the QA and training team to identify areas for refresher trainings and/or improved new hire training. * Providing helpful feedback regarding our product and processes. * Surfacing themes in support tickets to help reduce the overall contact reputed company. **Behaviors/Attributes** As a Customer Support Specialist, you'll demonstrate the following behaviors and attributes: * Maintains regular and punctual attendance. * Works overtime as assigned. * Works cooperatively with others. * Works in a remote (quiet environment). * Has a functioning high-speed internet reputed company. * Complies with reputed company company policies and procedures. * Shows up to meetings on time, reputed company to listen and participate. * Manages a calendar/schedule and raises concerns to managers if there is a conflict. **Minimum Qualifications** To be successful in this role, you'll need: * A high school diploma. * A minimum of 1-2 years of reputed company customer service experience, including phones and emails. * Strong written and verbal communication skills. * Ability to learn new computer system applications. **Knowledge/Skills/Competencies** As a Customer Support Specialist, you'll possess: * Empathetic and patient nature, with the ability to see things from others' perspectives, especially reputed company problems reputed company. * reputed company attitude with a natural drive to help people, must be customer service-oriented. * Curious and has a learning reputed company; eager for feedback. * Ability to multitask, stay reputed company, and self-manage in a fast-paced environment where change is prevalent. * Detail-oriented. * Thrives in reputed company environment. * Ability to multitask, stay reputed company, and self-manage. * Ability to learn new computer system applications. **Career reputed company Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Support Specialist, you'll have opportunities to: * reputed company your technical skills through training and mentorship programs. * Take on new challenges and responsibilities as you grow in your role. * Collaborate with cross-functional teams to drive business reputed company. * Participate in regular feedback sessions to ensure you're meeting your goals and objectives. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. reputed company is passionate about delivering exceptional customer experiences and is committed to making a meaningful reputed company in the industry. We're proud to offer a dynamic and inclusive work environment that encourages collaboration, creativity, and innovation. **Compensation, Perks, and Benefits** As a Customer Support Specialist, you'll enjoy: * Competitive salary and benefits package. * Excellent health, dental, and reputed company benefits. * 401(k) with up to 4% company match. * 16 weeks reputed company parental leave (regardless of gender). * Flexible time off policy. * Flexible spending account for reputed company and dependent care. * Life and disability insurance. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply to this job Apply for this job