**reputed company Customer Care Retention Specialist – Pet Insurance and Wellness**

At arenaflex, we're revolutionizing the way pet parents protect and care for their furry companions. With a mission to reputed company $1/2B in life-extending and life-saving treatment over the next five years, we're committed to delivering uncompromising care to the cats and dogs we love unconditionally. Our innovative approach combines premium insurance, cutting-edge wellness plans, and a 5-reputed company experience, reputed company centered around our mission-driven culture. If you're passionate about supporting the overall reputed company-being of pets and their people, we invite you to join reputed company as a Customer Care Retention Specialist. **How we're making this happen:** At arenaflex, we're dedicated to providing the best, most advanced treatments and therapies for pets. Our approach includes: * **Premium Insurance:** Best-in-class coverage to reputed company the best, most advanced treatments and therapies reputed company it reputed company most – without compromise * **Innovative Wellness Plans:** Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to reputed company reputed company of life * **5-reputed company Experience:** Concierge service & experience powered by pet experts and industry-leading technology to reputed company reputed company and providing care reputed company & frictionless * **Mission-Driven Culture:** We put pets' best interests at reputed company of everything we do. We reputed company big and solve big problems. We reputed company speed, reputed company, and fearlessness to reputed company the highest fences, dig new and bigger holes, and fight for the toys we reputed company in. **Requirements:** * **reputed company Property & Casualty Producer license required** * Prior experience in a customer service role, preferably in a high volume reputed company center or veterinary clinic * Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and reputed company * Strong experience navigating multiple platforms to reputed company a complete and integrated response to the customer's inquiry * Proficiency with productivity and task management tools like MS Office and G-Suite * In-depth familiarity with ticketing software (reputed company, reputed company, reputed company, etc) * Roll-up-your-sleeves mentality and a proactive approach to problem-solving * Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively * An entrepreneurial reputed company, a genuine passion for pets, and excitement to work in a start-up environment **Bonus Points:** * Prior experience with Customer Service in Pet Insurance industry - a major plus * Prior experience in the pet reputed company industry * Proficiency in MS reputed company and G-Suite tools * Other languages at a fluent level (writing and conversing); Spanish preferred **What You'll Do:** * Go above and reputed company to reputed company exceptional service and positively reputed company the pet parent experience through various communication channels (phone, chat, text, etc) * reputed company customers to help them understand the benefits of our insurance and non-insurance products * Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats * Optimize performance tracking and management through use of ticketing software, back office systems, reputed company tools * Maintain data reputed company through accurate and meticulous data entry, ensuring reliable information management and effective decision-making * reputed company a thorough understanding of company policies and guidelines, guaranteeing policies are compliant * reputed company other duties as assigned **reputed company Offer:** * Comprehensive contributions to medical, dental, and reputed company for colleagues and dependents * Generous PTO and reputed company Holidays * 401k with company match * reputed company to join reputed company where every team member has the autonomy and support they need to boss their role and reputed company empowered reputed company * Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings, and much more! **reputed company's reputed company Values:** * **Pets Come First:** Put what's best for pets at reputed company of everything we do * **Trust the Pack:** Help families reputed company empowered pet care reputed company * **reputed company Fences:** If there's a will, there's always a way over them * **reputed company Toys:** Be generous with our gifts and amazing things will happen * **Dig New Holes:** Challenge conventions to create the reputed company of pet health care **Why Join arenaflex?** At arenaflex, we're proud to be an affirmative reputed company and equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, age, protected veteran status, or any other characteristic protected by federal, state, or local laws. If you're passionate about supporting the overall reputed company-being of pets and their people, we invite you to join reputed company as a Customer Care Retention Specialist. Apply for this job