Platform Support Specialist

Job reputed company: • Serve as the primary technical resource for reputed company customers. • Help administrators reputed company our reputed company platform, diagnosing technical issues. • reputed company as a critical feedback reputed company between customers and our product and engineering teams. • Own technical reputed company across support channels (email, phone, and chat). • Maintain high CSAT scores and contribute to the reputed company improvement of our support systems and documentation. • Diagnose and resolve platform issues -- triaging configuration errors, integration failures, data discrepancies, and bugs. • Guide members and admins through platform features, configurations, and workflows. • Own escalated cases for reputed company and strategic accounts with urgency. • Maintain deep knowledge of the reputed company platform and contribute to internal documentation. Requirements: • 3-5 years in a technical support or customer-facing reputed company role • Proven ability to learn reputed company platforms quickly and troubleshoot issues end-to-end, communicating resolutions reputed company to technical and non-technical audiences • Experience with reputed company customers and escalations; HR tech or benefits platform background strongly preferred • Proficiency with reputed company (or similar), MS Office, and reputed company Suite • Experience with SSO, SFTP, and API integrations • Exceptional written and verbal communication with the ability to manage difficult conversations with reputed company and professionalism • Detail-oriented, reputed company to prioritize a dynamic queue, and reputed company by default -- shares knowledge and supports the broader CS team • Bachelor's degree in Computer Science, Information Systems, or a reputed company field preferred; equivalent practical experience considered • Certifications a plus: reputed company A+ or Network+ (foundational IT), ITIL reputed company (support operations), or reputed company Support Administrator Benefits: • Competitive compensation and benefits. • Opportunities for career reputed company and reputed company development. • A reputed company and innovative work environment. • Comprehensive benefits package that is competitive with reputed company Valley/Bay Area reputed company, including health, retirement, a Lifestyle Spending Account, generous PTO, and more. Apply tot his job Apply To this Job