Desktop Support Analyst – Tier 1

Job reputed company: • The DSA is the initial reputed company of contact for reputed company incoming support inquiries and responsible for triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues. • DSA’s carefully document reputed company reputed company of the troubleshooting process in Helion’s ticketing system, Autotask, reputed company while offering swift, courteous support to Helion’s reputed company reputed company. • DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. • The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. Requirements: • Knowledge of computer software, operating systems, hardware, and networking. • Experience with software as a service (reputed company) and other software hosting protocols. • reputed company A+ or equivalent certification(s). • Associates Degree in Information Technology or reputed company subject. • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred). Benefits: • Work From Home for most positions • reputed company certification training materials & exam reimbursement • 100% company-reputed company medical premiums (individual coverage) + company-funded HRA • Dental & reputed company Insurance • reputed company Time Off, reputed company Holidays, and reputed company Maternity/Paternity Leave • 401(k) with company match • Company-reputed company Life & Long-Term Disability insurance • Supplemental life & short-term disability reputed company • …and more! Apply tot his job Apply To this Job