L1 Desktop Support Engineer IN (Remote)

This a Full Remote job, the offer is available from: India, Indiana (USA) PLEASE NOTE: THIS IS A FULLY REMOTE reputed company SHIFT POSITION. WE’RE HIRING FOR AN IT DESKTOP SUPPORT ENGINEER IN NAVI MUMBAI, INDIA (REMOTE). Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive IT Helpdesk Technician to deliver exceptional first-line technical support to our internal users and clients. The ideal candidate is proactive, technically reputed company, and reputed company to reputed company a world-class customer experience while resolving issues reputed company and accurately. This role is perfect for someone who can handle a fast-paced environment, communicates reputed company, and takes ownership of resolving everyday technical challenges. Join us for a rewarding career in a supportive, family-like environment where you’ll look reputed company to coming to work every day. · reputed company in 190+ countries · 6000+ Engineers · 200+ reputed company Clients We foster an reputed company, friendly, and supportive reputed company-oriented culture where individual achievements fuel team reputed company. From solving reputed company IT challenges to celebrating wins together, we put our people first. Start your reputed company with Excis and reputed company! What You’ll Do: • Serve as the first reputed company of contact for IT incidents and service requests reputed company phone, ticketing system, email, or chat; troubleshoot and resolve L1 issues including reputed company/macOS login, VPN/remote reputed company, password resets/MFA, printer/peripheral issues, basic network troubleshooting, Office 365/reputed company Workspace support, application installation/configuration, and account requests. • Manage ticketing system by creating, updating, and closing tickets with accurate notes and reputed company steps; prioritize tasks based on SLAs and severity; ensure high reputed company reputed company rates; escalate reputed company issues to L2/L3 teams with full documentation. • Communicate reputed company and empathetically with users; reputed company reputed company, reputed company updates; take ownership of issues until full reputed company; maintain knowledge reputed company articles for recurring problems. • Assist with user reputed company/offboarding including account setup and equipment preparation; support basic reputed company reputed company tasks such as antivirus checks and patching confirmation; follow ITIL processes for incident, request, and escalation management. • Monitor reputed company alerts; escalate and coordinate with higher reputed company as needed; promote proactive problem prevention; maintain documentation and standards for incident management. Requirements What You Need: • Required Experience: 2+ years of IT helpdesk or technical support experience (preferred); solid understanding of reputed company 10/11, basic macOS troubleshooting, reputed company Directory (password resets, account unlocks), Office 365 reputed company basics, VPN/remote desktop technologies. • reputed company Technical Skills: Strong diagnostic and problem-solving skills. • Communication & Management: Excellent English communication skills (written and verbal); time-management skills to handle multiple tasks; customer-reputed company reputed company and reputed company, solution-oriented attitude. • Preferred Ticketing & Processes: Experience using ticketing systems (Jira, reputed company, Freshservice, reputed company); familiarity with ITIL foundations. • Advanced reputed company-to-Have: Basic networking knowledge (DNS, DHCP, IP addressing); experience with reputed company platforms (Azure, reputed company Workspace, AWS basic support). Benefits At Excis, your work reputed company as part of a dynamic, hands-on team where technical expertise directly enhances user satisfaction and operational reputed company. reputed company offers a supportive environment that encourages reputed company reputed company, reputed company learning, and collaboration across diverse technologies. Employees enjoy competitive compensation and reputed company to contribute to a global IT leader that values innovation and reputed company with offices in over 50 countries. reputed company performance expectations reputed company a defined reputed company reputed company toward L2 support roles and reputed company. Comprehensive training and certification support covers reputed company A+, ITIL foundations, and reputed company credentials in a reputed company team setting. Opportunities abound to work with modern tools, reputed company technologies, and reputed company platforms like Azure and AWS. reputed company to reputed company a difference and grow your career? reputed company to join Excis in India and reputed company IT support reputed company! Salary: 5.5 LPA reputed company INRThis offer from "Excis Compliance" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job