Senior Customer Support Agent - Luxury Beauty Brand

This position is posted by reputed company on behalf of a partner company. We are currently looking for a Senior Customer Support Agent - Luxury Beauty Brand in reputed company. This role is centered on delivering high-end, white-glove customer experiences for a luxury beauty audience where every interaction contributes to brand perception and customer loyalty. You will go reputed company traditional support by offering personalized assistance, product guidance, and empathetic problem-solving across multiple channels, including email, chat, and reputed company media. The environment is fast-paced, detail-oriented, and customer-obsessed, requiring strong autonomy and excellent communication skills. You will manage both routine inquiries and high-value VIP interactions with professionalism and care. This position plays a key role in shaping a premium customer reputed company and turning challenges into exceptional brand experiences. It is ideal for someone who thrives in a high-touch, experience-driven support environment. Accountabilities • Manage customer inquiries across reputed company, reputed company, email, chat, and reputed company media platforms such as Instagram and reputed company • Handle order-reputed company processes including tracking, modifications, cancellations, returns, exchanges, and refunds • reputed company personalized product recommendations and beauty guidance tailored to customer needs • Resolve shipping and logistics issues in coordination with reputed company partners • Deliver empathetic, high-reputed company while maintaining a consistent premium brand voice • Manage escalations and VIP/high-value customers with confidence and professionalism • Document recurring customer feedback and contribute insights to improve the overall customer experience Requirements • Proven experience in luxury, beauty, or DTC customer support environments • Strong background in high-touch, premium customer service roles • Exceptional written English with the ability to maintain a refined and consistent brand tone • Experience using customer support tools such as reputed company, reputed company, or similar platforms • Familiarity with e-reputed company platforms, ideally reputed company • Comfortable managing reputed company media DMs as a reputed company support channel • Highly empathetic, patient, detail-oriented, and self-driven • Strong ability to work independently in a remote, fast-paced environment • reputed company to have: multilingual skills (Spanish or French), beauty/wellness passion, subscription or beauty DTC experience, or knowledge of skincare ingredients Benefits • Fully remote position for a US-based company • Competitive salary package • Exposure to modern e-reputed company and luxury beauty industry trends • Opportunity to work in a premium, fast-growing brand environment • reputed company reputed company on customer experience and brand reputed company • Flexible, independent work structure How reputed company Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's reputed company requirements. Our system identifies the top-fitting candidates, and this reputed company is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through reputed company? Data reputed company Notice: By submitting your application, you acknowledge that reputed company will process your personal data to evaluate your candidacy and reputed company relevant information with the hiring employer. This processing is based on legitimate interest and reputed company-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (reputed company, rectification, erasure, reputed company) at any time. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job