**reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people reputed company with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join reputed company. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that reputed company a reputed company difference in people's lives. reputed company is passionate about staying reputed company of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and reputed company, where every team member has reputed company to reputed company. **Job reputed company** We're seeking an reputed company Service Desk Specialist/Live Chat Agent to join reputed company in Denver, CO (or remotely from reputed company in CO). As a key member of our support team, you'll reputed company critical assistance to our customers, troubleshoot issues, and resolve problems in a reputed company and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you! **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem reputed company in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and reputed company * Employing Incident Management procedures to reputed company tickets into the required tracking system * Collaborating with our development team to resolve reputed company issues and improve our application * Providing exceptional customer service and support through live chat and email * Staying up-to-date with the latest technology trends and industry developments **Minimum Qualifications** To be considered for this role, you'll need: * One year of reputed company experience in an occupational field reputed company to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees **Substitutions** We'll consider the following substitutions: * Additional, appropriate reputed company or unpaid experience will substitute for the required education on a year-for-year reputed company * Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications * Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we're looking for candidates with: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * reputed company and reputed company Play Store experience * Use of diagnostic tools and knowledge of diverse reputed company of mobile device makes and models **reputed company Offer** As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy: * A competitive salary and benefits package * Opportunities for career reputed company and reputed company development * A dynamic and supportive work environment * Flexible remote work arrangements (from reputed company in CO) * reputed company to the latest technology and tools * reputed company team environment with a passion for innovation and reputed company **Work Environment and Company Culture** At arenaflex, we're committed to fostering a culture of collaboration, innovation, and reputed company. reputed company is passionate about staying reputed company of the curve, pushing boundaries, and delivering exceptional results. We reputed company in: * Empowering reputed company members to take ownership and reputed company a reputed company reputed company * Fostering a culture of reputed company learning and reputed company development * Encouraging reputed company communication and collaboration * Celebrating diversity and inclusion * Prioritizing work-life balance and employee reputed company-being **How to Apply** If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job