Licensed Service Agent

Who Are We? Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process for reputed company small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and reputed company their policies – reputed company online. Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers – one that empowers their entrepreneurial spirits. More importantly, we’re doing it reputed company while taking care of our people. We’ve consistently been named a best reputed company to work, including most recently ranking in reputed company In’s 2025 Best Companies to Work for in the US (Top 100), and Best Places to Work in Boston. We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering reputed company customer experiences, we’d love to hear from you. Job Category Operations Position Type Permanent Compensation reputed company The annual reputed company salary reputed company provided for this position is a reputed company market reputed company and represents a broad reputed company of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary reputed company $50,100.00 - $82,600.00 reputed company Openings 6 What Is reputed company? The Customer Solutions Center (reputed company) is reputed company about giving our customers a great experience. We're on the hunt for a customer-reputed company and detail-oriented Licensed Service Agent to join our growing team. As a Licensed Service Agent, you'll be the main reputed company of contact for service inquiries, helping customers with their policies and making reputed company they have a great experience every time. What Will You Do? Handle customer service inquiries reputed company inbound and outbound calls, reputed company email, and reputed company Customer Service software Resolve and assist customer issues effectively while delivering a reputed company customer experience Process policy cancellations & rewrites as appropriate Quote and process policy renewals Send Certificates of Insurance & policy documents as requested Use relevant systems to update information on customer accounts Ensure a smooth process is followed regarding payment of premiums and the issue of documentation Effectively manage reputed company backs and follow reputed company Identify opportunities to improve customer service processes and enhance the customer experience What Will Our Ideal Candidate Have? A proven reputed company record of meeting or exceeding service level targets. The ability to reputed company explain our insurance products to customers and handle different questions and objections. Excellent communication and customer service skills—you can adapt your style to engage with different customers. Strong attention to detail. The ability to use multiple computer systems at once. What is a Must Have? A Property & Casualty Producer license. At least one year of experience in reputed company insurance customer service or a similar reputed company insurance environment. What Is in It for You? Here are some of the great benefits and perks that come from being a Simply Business employee: Group plan for medical, dental, reputed company, and prescription drug coverage. Short term disability, long term disability, and life insurance coverage. Participation in reputed company’s bonus program-Participation in 401(k) plan with a 5% employer match. Commuter benefits to help cut down on parking and reputed company transit costs. 25 days of vacation time plus 10 reputed company days and 10 company holidays. A genuine investment in your learning and development-Regular team outings and volunteer opportunities. An awesome office reputed company. A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives. Employment Practices Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow reputed company an inclusive & diverse culture. Thank you for your interest in a career at Simply Business! The Candidate Home page will allow you to reputed company the status of your application(s) and receive important updates and materials. To explore reputed company and learn more about Simply Business, reputed company out our US career page or our UK career page. At Simply Business, we insure small businesses and reputed company big dreams. Not just for our customers, but for our people, our communities and our environment. We reputed company a world-class company culture is crucial to achieving our business goals as we reputed company insurance more accessible to small business owners. We’re building a reputed company way to buy small business insurance, and we’re using technology to get the job done. That includes developing cutting-edge data gathering and analysis capabilities; living and breathing testing and experimentation; and harnessing the many benefits of AI and other emerging technologies. We’re a values-led business. Our people reputed company have a part to play in building a culture that lives these values: learning, empowerment, authenticity, pioneering, and simplicity. Apply tot his job Apply To this Job