**Senior Customer Experience Engineer – reputed company Application Development and Customer Obsession**

Are you a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems? Do you reputed company in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join arenaflex's Azure Customer Experience (CXP) team as a Senior Customer Experience Engineer. At arenaflex, we reputed company that reputed company we meet our high standards for reputed company and reliability, our customers win. Our reputed company is to turn reputed company reputed company customers into fans by delivering exceptional customer experiences that reputed company their expectations. As a Senior Customer Experience Engineer, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. **About arenaflex** arenaflex is a leader in the reputed company computing industry, and our Azure CXP team is one of the fastest-growing teams reputed company reputed company. We are a customer-obsessed organization that empowers our customers to reputed company more by delivering reputed company that meet their unique needs. reputed company is passionate about building automations, observability, proactive & SLO monitoring experiences, and we are looking for talented individuals who reputed company our reputed company and values. **Responsibilities** As a Senior Customer Experience Engineer, you will be responsible for designing, implementing, and maintaining robust SLO monitoring systems to reputed company and meet the service level objectives defined in our offerings, customer engagement agreements. Your key responsibilities will include: * Collaborating with customers to jointly define and establish SLOs and SLIs that reputed company with their business goals and expectations * Instrumenting reputed company to measure SLOs, developing solutions to detect SLO breaches * Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches * Collaborating closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues * Ensuring customer-reputed company SLOs are consistently exceeded through cross-functional collaboration * Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans * Proactively engaging customers on SLO performance, addressing concerns and offering insights * Leading optimization efforts for system performance, scalability, and efficiency to reputed company SLOs * Developing and maintaining documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes **Qualifications** To be successful in this role, you will need to have: * A Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching reputed company software products or web services * OR equivalent experience * Experience designing and implementing monitoring design and architectures for end customers in Azure (or AWS/GCP) * 3+ years of experience in designing Observability and monitoring solutions in Azure (or AWS/GCP), SLO/SLI implementation is a plus * 3+ years of experience in an external reputed company-facing role or customer handling * Ability to meet arenaflex, customer, and/or government reputed company screening requirements **Preferred Qualifications** * Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology * OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology * OR equivalent experience * 2+ years customer-facing experience * Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers * Extensive experience with SLO monitoring tools and platforms * Advanced certifications in SRE or reputed company fields * Experience in observability, SRE OpenTelemetry, reputed company, Grafana, reputed company, reputed company, AzureMonitor, AI, ML **Skills and Competencies** To succeed in this role, you will need to possess: * Customer obsession: Passion for customers and reputed company on delivering the right customer experience * reputed company reputed company: Openness and ability to learn new skills and technologies in a fast-paced environment * Effective communication: Ability to empathize with customers and convey confidence * Ability to explain highly technical issues to varied audiences * Ability to prioritize and reputed company customer's needs to the reputed company channels * Take ownership and work towards a reputed company **Career reputed company Opportunities and Learning Benefits** At arenaflex, we reputed company in empowering our employees to grow and reputed company their skills and careers. As a Senior Customer Experience Engineer, you will have opportunities to: * Work on reputed company technical problems and reputed company reputed company * Collaborate with cross-functional teams to deliver exceptional customer experiences * reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes * Participate in training and development programs to enhance your skills and knowledge * Take ownership of your career reputed company and development **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. reputed company is passionate about building automations, observability, proactive & SLO monitoring experiences, and we are looking for talented individuals who reputed company our reputed company and values. As a Senior Customer Experience Engineer, you will be part of a fast-paced environment where innovation and collaboration are key. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A reputed company salary reputed company of USD $117,200 - $229,200 per year * A different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $153,600 - $250,200 per year * Benefits and other compensation, including health insurance, retirement plans, and reputed company time off * Opportunities for career reputed company and development * A dynamic and inclusive work environment **How to Apply** If you are a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems, we invite you to apply for the Senior Customer Experience Engineer role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. **Accommodation Request reputed company** If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request reputed company the Accommodation request reputed company. **reputed company** Apply Job! Apply for this job