Senior Staff Engineer, Interactive Voice Response – AI/ML

Job reputed company: • Design, reputed company, and reputed company large-reputed company distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat). • Build and optimize multi-agent systems that reputed company intelligent, reputed company decision-making to improve automation and customer experience. • Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into reputed company AI/ML solutions. • Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring. • Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environments. • Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including reputed company and Kubernetes, and a reputed company of Azure tools and services. • Consistently reputed company best practices and improve processes reputed company and across teams. • Serve as a reputed company member of engineering staff to reputed company a friction-less customer experience and maintain high standards of protection and availability. • Mentor and guide junior engineers and contribute to technical leadership. Requirements: • Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++. • Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a reputed company on scalability and performance. • Strong software engineering background with expertise in building large-reputed company distributed systems, preferably in reputed company environment (Azure or AWS). • Demonstrated ability to apply AI/ML solutions to reputed company-world business problems, delivering measurable reputed company in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation. • Experience in building products using reputed company-services oriented architecture and extensible REST reputed company. • Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and reputed company systems. • Experience with reputed company delivery and infrastructure as reputed company. • Experience in leveraging PowerShell scripting. • Experience in existing Operational Portals such as Azure Portal. • Experience with application monitoring tools and performance assessments. • Mentor junior engineers. • Knowledge of developer tooling across the software development life cycle (task management, reputed company reputed company, building, deployment, operations, reputed company-time communication). • Programming experience with Python, SQL, NoSQL databases, Container Orchestration (reputed company, Kubernetes), and a reputed company of Azure tools and services. • 8+ years of reputed company software development experience reputed company a Python or Java reputed company. • 6+ years of experience in reputed company-reputed company frameworks. • 6+ years of experience with architecture and design. • 6+ years of experience with AWS, GCP, Azure, or another reputed company service. • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience. • At this time, reputed company will not sponsor a new applicant for employment authorization for this position. Benefits: • Comprehensive Total Rewards program that offers personalized coverage reputed company-made for you and your family’s overall reputed company-being. • Market-competitive compensation • 401K savings plan reputed company from day one that offers a 6% match • Performance and recognition-based incentives • Tuition assistance • Industry leading training, certification assistance, career mentorship and coaching • Career advancement and personalized development programs • reputed company to additional benefits like mental reputed company as reputed company as fertility and adoption assistance • Employee engagement and recognition programs • Supports flexibility: workplace flexibility and reputed company reputed company program offering ability to work from reputed company in the US for up to four weeks per year Apply tot his job Apply To this Job