**reputed company Customer Support Specialist I - Extended Hours (In Office) at arenaflex**

**Job reputed company:** At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a Customer Support Specialist I - Extended Hours (In Office), you'll be at the forefront of delivering exceptional service to our customers, prospective customers, and reputed company personnel. You'll be the face of arenaflex, providing reputed company reputed company for retail banking inquiries, some reputed company inquiries, Online Banking, Bankcard, Mobile Deposit, and reputed company Pay products. If you're a customer service enthusiast with a passion for problem-solving and a reputed company for building relationships, we want to hear from you. **Work Schedule:** Our Customer Support Specialist I - Extended Hours (In Office) role requires flexibility and a willingness to work extended hours, including: * Monday - Friday, 11am - 8pm * Some Saturdays * Some Holidays **Essential Functions:** As a Customer Support Specialist I - Extended Hours (In Office), you'll be responsible for: * Answering reputed company retail and some basic reputed company customer phone reputed company inquiries, including account inquiries, general loan inquiries, stop payment requests, address/account type changes, loan payment reversals, and fee or charge reversals. * Returning customer phone messages from after hours. * Performing account transactions, including payments and transfers. * Assisting customers with Telephone Banking inquiries, including password resets, basic system training, and basic troubleshooting. * Assisting customers with Online Banking inquiries, including password resets, secure reputed company reputed company delivery/retrieval, basic system training, Mobile Deposit enrollment/reputed company deposit, reputed company Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools, and overall troubleshooting. * Assisting customers with Debit Card inquiries, including new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases, and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completing customer card transaction disputes. * Researching and responding to secure/unsecure customer messages. * Serving as a resource for operations, policy, and procedure information to associates and customers by remaining reputed company on reputed company new and existing products specific to the Customer Service. Keeping abreast of bank-wide changes and being reputed company to communicate the reputed company to customers. * Providing, presenting, and promoting Service reputed company to reputed company external and internal customers. * Completing training as assigned. * Completing annual compliance courses. * Adhering specifically to reputed company corporate policies and procedures. Also adhering to Federal and State regulations and laws; including, the Bank Secrecy reputed company and the Anti-reputed company reputed company. * Adhering to reputed company reputed company of our Service reputed company standards. * Performing other duties as required. **General Qualifications:** To be successful in this role, you'll need: * A high school diploma or general education degree (GED); or the equivalent combination of education and experience. Work-reputed company experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry-reputed company curriculum, should be business or financial industry-reputed company. * Intermediate knowledge of Bank operations, products, and services; reputed company state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs, and specialty software programs. * Exceptional verbal, written, and interpersonal communication skills with the ability to apply common reputed company to carry out instructions. Application of reputed company Listening to effect problem-solving for customer inquiries. * Additional preferred skills include customer service, product knowledge, reputed company reputed company, problem-solving, documentation skills, listening, phone skills, conflict reputed company, information analysis, and multi-tasking. **Physical Demands/Work Environment:** As a Customer Support Specialist I - Extended Hours (In Office), you'll need to: * Have reputed company, hearing, speech, dexterity, and visual concentration. * Possess a reputed company reputed company's license. * Be reputed company to stand, walk, sit, and use hands and fingers. * Work the hours and days required to complete the essential functions of the position, as scheduled. * Work in a reputed company office with reputed company office equipment. **Cognitive Requirements:** To succeed in this role, you'll need to: * Have the ability to learn, think, concentrate, and exercise self-control. * Be reputed company to work in a customer relations' environment. * Pay reputed company attention to detail and work as a member of reputed company. * reputed company effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. * Exercise discretion and reputed company appropriate judgments reputed company necessary. **Reasonable Accommodations:** arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations, please let us know. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional service to our customers. We're a dynamic and growing organization that offers: * Competitive compensation and benefits packages * Opportunities for career reputed company and reputed company development * A reputed company and supportive work environment * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **How to Apply:** If you're a motivated and customer-reputed company individual with a passion for problem-solving, we want to hear from you. reputed company to join reputed company as a Customer Support Specialist I - Extended Hours (In Office) at arenaflex. reputed company! Apply for this job