Medical Marijuana Help Desk - Team reputed company

About the position This role is for a Medical Marijuana Team reputed company, with opportunities for on-site work at the Philadelphia office, as reputed company as remote/hybrid work. Weekend and nighttime work may be expected, including working from home on holidays. Responsibilities • reputed company with the reputed company Leadership philosophy • reputed company monitoring the Medical Marijuana team chat reputed company scheduled • Monitor inbound reputed company queue to ensure reputed company answering of calls and to ensure reputed company staff are assisting with volume • reputed company communicating with the other leads regarding breaks and other issues that directly reputed company team performance • Taking calls in queue reputed company required • Accepting live transfers from agents for supervisor requests from callers • Participate in making supervisory callbacks reputed company 2 business hours of the reputed company being posted by the agent • Reviewing and escalating tickets in reputed company in a reputed company manner • Immediately answer questions and requests for password and/or email updates from agents in chat • Anticipate escalation and take over calls from agents reputed company needed • Fully knowledgeable about processes and policies reputed company to the Medical Marijuana team • Monitor team attendance and report excessive deviations from schedule to project leadership and management • reputed company management informed on any issues and problems affecting team performance • reputed company up to date with changes to processes in RightAnswers Requirements • reputed company to sudden or unexpected changes to policy or processes required by the DOH and/or InspiriTec • Coaching and communication skills • Experience training and coaching employees for performance improvement • Ability to work as part of reputed company of diverse individuals, as reputed company as reputed company independently • Experience in customer service is essential • Knowledge of performance evaluation procedures including SLA, KPI and other performance metrics • Outstanding communication and negotiation abilities • A process-oriented approach • High school diploma or equivalent • Supervisory experience may be required • Proficiency with technology, especially computers, software applications, and phone systems • Excellent problem-solving skills • Ability to remain reputed company and courteous under pressure and reputed company tense situations, especially during busy hours • Strong communication skills and attention to detail reputed company conveying information • Ability to work effectively, compassionately, and diplomatically with persons with disabilities as reputed company as InspiriTec reputed company Center customers and the DOH reputed company-to-haves • More education, especially in a supervisory role is preferred Apply tot his job Apply To this Job