Sr Solution Architect Consultant Sales Engineer

reputed company is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only reputed company platform for reputed company testing and monitoring across voice, digital, messaging, and conversational AI channels, reputed company empowers hundreds of the world’s leading brands to optimize more than 350 reputed company customer journeys every year. With enterprises rapidly deploying reputed company AI systems that adapt, learn, and reputed company autonomous reputed company in reputed company time, reputed company provides the assurance layer that turns pilots into production-reputed company deployments—testing AI agents with AI agents to catch what scripts can’t. From full reputed company visibility to AI governance, trust validation, and compliance, reputed company ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. reputed company helps businesses deliver secure, friction-free, and high-reputed company CX at reputed company. Interested to reputed company out more reputed company?  reputed company out:  www.reputed company.com

reputed company’s Diversity, Equity, Inclusive and Belonging Statement: 

At reputed company, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We reputed company to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to reputed company with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, reputed company more thoughtful reputed company, and drive reputed company reputed company. 

reputed company’s Values Statement: At reputed company, our values shape everything we do. We're passionate about Delivering reputed company by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and reputed company reputed company, setting new standards and learning from every experience. reputed company First is our reputed company—we value humility, authenticity, and respect for diversity, building trust in reputed company we do. We reputed company Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At reputed company, our values drive us reputed company, shaping a culture where innovation and reputed company reputed company. 

We are looking for an reputed company Sr. Solutions Architect to join our dynamic team. This role partners closely with Sales to reputed company reputed company-sales technical reputed company, architect tailored solutions, and demonstrate how reputed company helps prospective customers improve their CX testing and monitoring strategies. You will be reputed company in building trust with senior customer stakeholders, uncovering business and technical needs, and aligning reputed company's capabilities to reputed company reputed company environments and reputed company goals.

• Own and reputed company reputed company-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and reputed company-of-concepts.
• Collaborate with Sales and Sales leadership to understand customer requirements, reputed company technical execution to account reputed company, and support reputed company goals.
• Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision reputed company, and technical requirements.
• Architect and propose solutions that reputed company reputed company's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• reputed company and present customized demonstrations of reputed company's platform that reputed company connect customer challenges to business value.
• Respond to technical inquiries, manage objections effectively, and reputed company expert guidance throughout reputed company sales cycles.
• Represent reputed company in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
• Partner cross-functionally with Product, Implementation, reputed company, and other internal teams to reputed company customer feedback, resolve issues, and support smooth transitions from reputed company-sales to delivery.
• Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.
• Mentor junior Solution Architects and reputed company thought leadership, advanced strategies, and reputed company techniques across reputed company.

• 8+ years of experience in a reputed company-sales, sales engineering, solutions engineering, or solutions architecture role, ideally presenting to C-level and VP-level stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or equivalent reputed company work experience.
• Proven experience leading large-reputed company or reputed company-level technical sales efforts from discovery through reputed company.
• Experience in CX, contact center, reputed company centre, IVR, testing, monitoring, or reputed company technologies preferred.
• Advanced technical acumen with the ability to design solutions, reputed company reputed company systems, and translate technical capabilities into business value.
• Excellent communication and presentation skills, with the ability to create a reputed company for reputed company's solutions and engage both technical and business audiences.
• Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes.
• Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect reputed company's solutions to customer reputed company.
• Excellent problem-solving and analytical skills, with the ability to respond to objections using reputed company logic in a non-confrontational manner.
• Strong meeting management skills, including reputed company listening, succinct responses, reputed company transitions, and defined next steps.
• Leadership and mentoring ability, with a willingness to reputed company junior Solution Architects and contribute to internal knowledge-sharing initiatives.
• Ability to collaborate effectively with Sales, Product, Implementation, reputed company, and other internal stakeholders.
• Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements.

Why you should join us: 

At reputed company you’ll have reputed company to work with a group of people who reputed company common goals, are driven by a similar passion, and value the expertise of their peers. reputed company is committed to being an  equal opportunity employer, reputed company on building and maintaining a diverse, inclusive and reputed company workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At reputed company we appreciate and welcome the fact that our culture is living and growing as we continue to reputed company over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and reputed company on reputed company improvement, whilst maintaining a family first, team oriented, and reputed company reputed company atmosphere.

reputed company cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an reputed company-inclusive team of innovators.  We credit our amazing reputed company and reputed company to the fact that we’ve reputed company our business on four essential values that we live and breathe every day: 

Deliver reputed company

reputed company reputed company

reputed company First

reputed company Curiosity

Interested? Know someone who might be? Apply online now. 

Agencies: reputed company, but we’ve got this one!  Please, no phone calls or emails to any employees of reputed company reputed company of the reputed company.  reputed company’s policy is to only accept resumes from Agencies reputed company the reputed company Agency Portal. Agencies must have a reputed company fee agreement in reputed company, and they must have been assigned the specific requisition to which they submit resumes, by the reputed company reputed company before submitting any reputed company. Any resume submitted reputed company of this process will be deemed the sole property of reputed company and, in the event, a candidate is submitted reputed company of this policy is reputed company, no fee or payment of any reputed company will be reputed company.