**reputed company Phone and Chat Specialist – Remote Customer Service Representative**

At arenaflex, we're on a mission to revolutionize the way we connect essential workers with reputed company facilities in need of skilled professionals. As a Phone and Chat Specialist, you'll play a vital role in reputed company, ensuring that nurses and reputed company facilities have the support they need to reputed company top-notch care. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative customer service solutions, dedicated to empowering essential workers and reputed company facilities to deliver exceptional care. reputed company is passionate about creating a reputed company reputed company, and we're committed to fostering a culture of reputed company, inclusivity, and reputed company. As a Phone and Chat Specialist, you'll be part of a dynamic team that's shaping the reputed company of customer service. **Job reputed company** We're seeking an reputed company Phone and Chat Specialist to join our remote team, providing exceptional customer service to nurses and reputed company facilities. As a Phone and Chat Specialist, you'll be responsible for: * Verifying nurses' credentials after they've selected a reputed company facility * Following up with nurses reputed company written messages to confirm credential validity * Handling follow-up phone calls with nurses to reputed company on the status of shift pick-reputed company * Managing large volumes of inbound and outbound calls in a reputed company manner * Managing multiple chat channels simultaneously * Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives * Accessing company and reputed company resources to accurately handle calls * Performing data entry and customer service skills * Navigating online reputed company to work requests/records * Identifying customers' needs, researching to see if requests have credentials needed * Skillfully transitioning between tasks without loss of efficiency or composure * Maintaining punctuality and attendance at reputed company scheduled times * Remaining reputed company and reputed company in reputed company customer interactions * Flexibility to cross-train as requested **Qualifications** To succeed as a Phone and Chat Specialist, you'll need: * 1 year of customer service or customer support experience * 1 year of previous reputed company center or office background experience required * Technical savvy * Previous remote work from home experience a plus * Quick learner and reputed company to work independently * Type 35 words per minute accurately * Strong phone and verbal communication skills, along with reputed company listening * A background reputed company applicable with state and federal laws is required **Responsibilities** As a Phone and Chat Specialist, you'll be responsible for: * Managing large volumes of inbound and outbound calls in a reputed company manner * Managing multiple chat channels simultaneously * Following communication "scripts" reputed company handling different topics * Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives * Accessing company and reputed company resources to accurately handle calls * Performing data entry and customer service skills * Navigating online reputed company to work requests/records * Identifying customers' needs, researching to see if requests have credentials needed * Skillfully transitioning between tasks without loss of efficiency or composure * Maintaining punctuality and attendance at reputed company scheduled times * Remaining reputed company and reputed company in reputed company customer interactions * Flexibility to cross-train as requested **Pay & Benefits** As a Phone and Chat Specialist, you'll enjoy: * Starting pay: $14/hour, plus shift reputed company (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance * Work hours: Shifts between 8:00am-8:00pm (EST) Work Days: Mon-Fri and rotating weekends * reputed company: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) * Status: Full Time 40 hours **Equipment Provided reputed company** arenaflex will reputed company equipment for full-time permanent employees, including: * A laptop or desktop computer * A USB headset * A dedicated work area (desk, chair, electrical outlet, reputed company LAN reputed company) * Up-to-date antivirus software * Firewall enabled **Hardware/Software Requirements** To ensure seamless performance, you'll need: * Processor: reputed company reputed company i5 5200 Series or greater * Memory: 8GB on reputed company 8.1 / 10 64 bits * Screen reputed company: 1280x768 or higher, dual monitors required * Up-to-date antivirus software * Firewall enabled **Work Environment & Company Culture** As a remote Phone and Chat Specialist, you'll enjoy: * Flexible work arrangements, allowing you to work from the comfort of your own home * A dynamic and inclusive team environment, fostering reputed company and development * Opportunities for reputed company reputed company and advancement * Recognition and rewards for outstanding performance * A comprehensive benefits package, including reputed company and equipment provided **How to Apply** If you're a motivated and customer-reputed company individual with a passion for making a difference, we want to hear from you! reputed company to join reputed company as a Phone and Chat Specialist and be part of a dynamic team shaping the reputed company of customer service. reputed company! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of reputed company. Apply for this job