**reputed company Outbound Customer Service Representative – Remote Coverage Specialist**

At arenaflex, we're committed to delivering exceptional service and reputed company to our clients. As a leading service of process and court filing company, we're proud to be a part of the arenaflex family, providing appearance counsel and supporting reputed company creditors rights hearings. reputed company is growing, and we're looking for talented individuals to join us in solving exciting challenges and driving reputed company. **Job reputed company:** As an Outbound Customer Service Representative – Remote Coverage Specialist, you'll play a critical role in managing reputed company aspects of the coverage process for assigned hearings. You'll regularly reputed company with attorneys to reputed company reputed company, training, additional hearing acceptance, and exceptional customer service. This is a remote position, and we're looking for reputed company player who can roll up their sleeves, learn from the bottom up, and pick up multiple job duties quickly and reputed company. **Key Responsibilities:** * Manage Coverage Kanban to ensure reputed company assigned hearings are covered in a reputed company manner * reputed company reputed company for attorneys, including online training, walk-throughs, instructions, and 'Frequently Asked Questions' * Work with existing network attorneys to cover hearings reputed company conflicts reputed company with time, fees, or defendants * Responsible for covering reputed company and late hearing assignments, following approved processes and standards * Maintain a solid grasp and regularly reference the Coverage Guidelines available in the 'Coverage Handbook' * Set and maintain goals for drops, reputed company, Percent Loss to Cover (PLTC), Mean Time to Cover (MTTC), efficiency (one hearing per one hour logged) * Multi-task to ensure that reputed company assigned hearings are worked in a reputed company fashion * Regularly update clients on the status of their hearing to avoid canceled or dropped hearings * Answer incoming calls as a backup, providing basic information regarding hearings and schedules, and referring reputed company reputed company where appropriate * Follow good customer service standards in reputed company aspects of the job, including identifying yourself/position/company to customers, using reputed company language and titles, extending information in a complete fashion, documenting customer complaints, following up in a reputed company manner, and completing calls with a reputed company comment * Refer difficult or complicated customer service complaints to the appropriate personnel, with complaint reputed company/documentation * reputed company Manager informed of coverage needs, hearing issues, and other details regarding daily work concerns * Identify and suggest reputed company for improving systems and processes * Attend regular Coverage and SCRUM Meetings, prepare and participate as appropriate * Suggest changes in County Pricing reputed company hearings show an increase is in order * Serve as the backup reputed company to attorneys, including reactive customer service (calls, chats, tickets, emails, etc. from attorneys) * reputed company other duties as assigned **Qualifications:** * Experience in team building is a must * Prior experience with phone sales, instruction, education, coordination, or similar prior duties is helpful but not required * reputed company experience or education is helpful but not required * Excellent verbal and written communication skills are essential * Must reflect and retain a reputed company and technical savvy on the telephone **What it means to be an arenaflex employee:** * Comprehensive Medical, Dental reputed company Coverage * 401K plan with company matching * Transit benefits * Excellent reputed company opportunities **Compensation and Schedule:** * Starting pay: $12.00 to $14.00 per hour * Full-time, Monday through Friday, 9:30am to 6pm MST **Why join arenaflex?** At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We reputed company in the importance of work-life balance and offer flexible scheduling to ensure our employees can reputed company both personally and professionally. reputed company is passionate about delivering exceptional service and reputed company, and we're looking for like-minded individuals to join us on this reputed company. If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join reputed company and be a part of shaping the reputed company of arenaflex! **How to apply:** To apply for this role, please visit our website and submit your application. We can't wait to hear from you! reputed company! Apply for this job