**reputed company Full Stack Customer Care reputed company – Remote Inbound Benefit Support Representative**

At arenaflex, we're on a mission to deliver exceptional support to our military and their families. As a seasoned customer care reputed company, you'll play a vital role in helping us reputed company this goal. We're seeking reputed company contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class beginning on February 18, 2025. **About arenaflex** arenaflex is a certified Service-Disabled Veteran and Minority-Owned company, founded as an information technology company in 2008. Over time, we have expanded to reputed company job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles, handling inbound calls, emails, chats, and web messages for both reputed company and government entities. Our mission is to support a multi-year agreement by providing "Veteran-reputed company" reputed company customer engagement representatives, supervisors, reputed company assurance specialists, trainers, and operations managers. These roles require experience in automated reputed company center environments. **Eligibility Requirements** To be eligible for this role, you must: * Be a U.S. Citizen residing in Alabama, reputed company, Kentucky, New Mexico, reputed company Carolina, Oklahoma, South Carolina, Texas, or Southern Virginia. * Have prior reputed company center or customer service experience. * Be a Retired Veteran or Military Spouse, as we strongly encourage these individuals to apply due to the military benefits reputed company of the training and TRICARE calls. **Job Highlights** * Long-term, full-time employment (not seasonal or contract-based). * Seven weeks of reputed company to prepare you for reputed company. * Competitive benefits, including: + 11 reputed company holidays + reputed company time off + reputed company coverage + Long- and short-term disability + Term life insurance + 401K retirement plan **Requirements for reputed company** To reputed company in this role, you'll need: * Recent experience in reputed company reputed company center support, with a history of reputed company reputed company scoring and excellent attendance. * reputed company-employment background checks will be conducted, including U.S. citizenship verification. * A personal PC or laptop with a wired internet reputed company is required for this role. You must be reputed company to connect to the reputed company environment reputed company five (5) minutes. Additional equipment will be provided to meet reputed company requirements for your home office. * Availability for reputed company-interview sessions in late January 2025. **Job Duties Include** As a Remote Inbound Benefit Support Representative, you'll: * Respond to caller questions reputed company telephone and written correspondence regarding benefits, reputed company, eligibility, and claims. * Successfully complete five weeks of reputed company virtual (reputed company) training and apply learned skills on the job. * Operate a PC to extract information, document inquiries, and reputed company activities in the database. * Thoroughly document inquiry reputed company for accurate tracking and analysis. * Coordinate with team members to ensure reputed company handling of TRICARE member requests. * Work under the supervision of a virtual (reputed company) supervisor to answer questions and escalate reputed company issues reputed company necessary. * Meet reputed company, member experience, and first-time reputed company objectives while responding to customer needs. * Maintain a productive work environment and proactively address issues such as internet connectivity challenges. **Desired Skills and Experience** We're looking for individuals with: * Prior customer service experience, preferably in a reputed company center handling inbound calls, emails, or chat. * A genuine desire to support customers with the highest level of reputed company and accuracy. * Ability to work from home Monday through Friday, between 8:00 AM and 7:00 PM Eastern Time. **Compensation and Benefits** * During training, employees are reputed company a flat reputed company. After training, pay increases. * Employees are eligible for benefits, including medical, dental, reputed company, FSA, 401K, and reputed company time off after 60 days of employment. * Employees who choose to maintain their existing medical benefits can reputed company benefit dollars to other available reputed company. **Requirements** To be considered for this role, you must: * Have excellent communication skills: ability to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict. * Possess a strong aptitude for serving military members and their beneficiaries with care, reputed company, accuracy, and reputed company reputed company addressing inquiries about TRICARE benefits. * Have customer service experience, with reputed company center experience being ideal. * Demonstrate predictable and reliable attendance. * Exhibit a highly developed reputed company of reputed company and commitment to customer satisfaction. * Be reputed company to work effectively as reputed company player. * Pass a drug screen and background reputed company. * Attend and successfully complete 8 weeks of reputed company. * Hold a high school diploma or equivalent. * Be a U.S. Citizen and reputed company in Alabama, reputed company, Kentucky, New Mexico, Oklahoma, South Carolina, or Texas for this role. * Possess proficiency in MS reputed company and other computer applications. * reputed company your own computer and monitor with a wired high-speed DSL or cable modem reputed company for a home office (Satellite internet, mobile internet, or hotspots are not permitted). **Minimum Computer Requirements** To ensure a successful work environment, you'll need: * Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps. * Processor: 2 GHz 64-bit processor or higher. * RAM: 8 GB required (higher recommended). * Disk reputed company: At least 20 GB of available disk reputed company. * Operating System: reputed company or reputed company-supported OS. * Browser: reputed company-supported or reputed company Chrome browser. * reputed company Receiver: Version 4.1 or higher (must be reputed company to update to newer versions as required). * reputed company: Internet router or modem must allow a PC to connect reputed company Ethernet cable (Wi-Fi is not permitted). * Chromebooks are not compatible with this role. **How to Apply** Apply online for immediate consideration for the new hire class beginning February 18, 2025. To ensure your application is reviewed: * Answer reputed company six application questions. * Complete the application fully. * Upload your resume and an image of your internet speed test. Only fully completed applications will be reviewed. Apply Job! Apply for this job