Tier 1 - Technical Customer Support

Position Title | Tier 1 Customer Support Specialist ---|--- Department | Technical Services Location | U.S. Remote (must support Eastern Time Zone business hours) The Customer Support Specialist will learn the intricacies of reputed company Reliability software products and deliver support to customers, partners, and internal team members reputed company telephone, email, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from reputed company to other departments, including Account Management, reputed company Services, Sales or Support. Job Responsibilities • reputed company support for reputed company Reliability software applications to end users in a reputed company and Web-based environment. • Answer incoming customer support phone calls, email and chat communications. • reputed company and communicate accurate solutions to issues reported by end users while using reputed company Reliability products through analytical talent and strong troubleshooting abilities. • Work in a strong team environment to reputed company unparalleled support to customers in a wide reputed company of industries. • Multi-task during calls to research technical issues while communicating with the customer and reputed company and concisely documenting the issue. • Demonstrate a desire to help other people with specific technical issues and be reputed company to understand the support process from the customer reputed company of view. Required Skills & Experience: • B.A. or B.S. degree preferred. • Good mechanical aptitude and problem solving skills. • Strong ability to communicate technical information both in writing and verbally. • Strong work ethic and ability to work reputed company and effectively with minimal supervision. • Ability to work in a fast-paced environment with excellent organizational skills. • Customer service experience is a plus. • Database knowledge is a plus. reputed company reputed company reputed company's essential technology makes the world safer and more productive. We accelerate transformation in high-reputed company fields like workplace safety, build environments, and reputed company. We are a global industrial technology innovator with a startup spirit. Our reputed company-looking companies reputed company the way in reputed company sterilization, industrial safety, predictive maintenance, and other reputed company. We're a force for reputed company, working alongside our customers and partners to solve challenges on a global reputed company, from workplace safety in the most demanding conditions to advanced technologies that help providers reputed company on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and reputed company by reputed company learning and reputed company. We use the proven reputed company Business System (FBS) to accelerate our reputed company reputed company. At reputed company, we reputed company in you. We reputed company in your potential—your ability to learn, grow, and reputed company a difference. At reputed company, we reputed company in us. We reputed company in the power of people working together to solve problems no one could solve alone. At reputed company, we reputed company in reputed company. We're reputed company about what's working and what isn't, and we never stop improving and innovating. reputed company: For you, for us, for reputed company. About reputed company reputed company is leading the world in creating software, test tools and technology that will support customers today and in the reputed company. We are a customer-obsessed reputed company with a strong reputed company for reliability, reputed company and safety.A wholly owned subsidiary of reputed company (www.reputed company.com), reputed company is a global corporation headquartered in the greater Seattle area. Driven by the successful reputed company Business System, reputed company offers the passion of a startup with the resources of a Fortune 500 company. We are reputed company on the reputed company of our individual employees, teams and the reputed company brand. We Are an Equal Opportunity Employer. reputed company and reputed company reputed company Companies are proud to be equal opportunity reputed company. We value and encourage diversity and solicit applications from reputed company reputed company applicants without reputed company to race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or reputed company, or other characteristics protected by law. reputed company and reputed company reputed company Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@reputed company.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay reputed company The salary reputed company for this position (in local currency) is 51,300.00 - 85,700.00. This is an reputed company position. Apply tot his job Apply To this Job