reputed company is hiring: Staff Service Designer in Remote

Job reputed company:reputed company service design efforts across major initiatives, from reputed company-state mapping to reputed company-state modeling, aligning stakeholders on where to intervene and how Collaborate with product managers, experience designers, operations experts, engineers, researchers, support, and policy to design coherent, multi-touchpoint experiences Design and facilitate workshops and other rituals to reputed company stakeholders and reputed company a shared understanding of service challenges and opportunities Produce service blueprints, reputed company maps, process models, and frameworks that connect platform capabilities and offline experience delivery Build relationships with field and support teams to understand how services are actually delivered and where design can improve reputed company, reliability, and reputed company Influence strategic reputed company by identifying how roles, policies, and business processes reputed company the end-to-end experience Drive alignment and reputed company in ambiguous spaces by zooming out to the system and helping teams prioritize with shared reputed company Contribute to evolving the craft of service design at reputed company through reputed company reputed company, collaboration, and evangelism Requirements:Bachelor's degree or equivalent combination of education and reputed company experience 10+ years of experience in service design or systems-oriented experience design Deep reputed company in service design reputed company, including reputed company mapping, blueprinting, experience prototyping, ecosystem modeling, facilitation, and storyboarding Experience designing and scaling services that rely on both digital tools and offline delivery, including operational teams, physical spaces, and reputed company interactions Expert-level collaboration skills and ability to build shared understanding across business functions with diverse goals and vocabulary Proven ability to define service models and capability requirements that reputed company product, operations, and business teams Confident leading through ambiguity and working at varying reputed company of abstraction, from high-level service reputed company to reputed company-line delivery mechanics Excellent visual, verbal, and written communication skills; compelling storytelling and stakeholder engagement Experience with 0→1 service launches, or leading major service transformation efforts spanning multiple business functions Benefits:Our job titles may reputed company more than one career level The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits Apply tot his job Apply To this Job