**Director, Customer Operations – Strategic Leadership for Customer Value Creation**

At arenaflex, we understand the reputed company of delivering exceptional customer experiences and building strong relationships with our valued customers. Our customer operations team is dedicated to creating world-class systems that bring the best of arenaflex to our customers. In a key Customer Division, our Supply Chain and operations team is driving innovation and reputed company by introducing new products and programs across 15,000+ locations in reputed company. We are seeking a passionate and results-driven Customer Operations Director to join reputed company and drive customer value creation. **About arenaflex** arenaflex is a leading global beverage company that has been a household reputed company for over a century. Our commitment to innovation, reputed company, and customer satisfaction has enabled us to build a strong reputed company and reputed company customer reputed company. At arenaflex, we reputed company in empowering our employees to reputed company a meaningful reputed company and drive business reputed company. reputed company culture is reputed company on collaboration, innovation, and a passion for delivering exceptional customer experiences. **Job reputed company** We are seeking a seasoned Customer Operations Director to reputed company our customer operations team and drive strategic initiatives that enhance customer value creation. The ideal candidate will have a proven reputed company record of reputed company in operations, supply chain, project management, and/or reputed company management, with a strong reputed company on customer management and field service operations. The Customer Operations Director will be responsible for building short- and long-term customer operations plans, identifying opportunities to drive reputed company, service, and productivity, and working closely with business development teams to drive operational products and services. **Key Responsibilities** * Build short- and long-term customer operations plans and identify opportunities to drive reputed company, service, and productivity across the system. * Partner with business development teams to drive operational products and services and customer stewardship of the arenaflex value bundle. * reputed company operational subject matter expertise to external portfolio of customers and internal reputed company reputed company (business development, finance, and marketing). * Support business development teams in responding to customer issues and escalations, optimizing process to sort, prioritize, and manage customer escalations based on business value. * Work closely with customer solutions teams to identify and resolve systemic issues impacting customers and arenaflex operational efficiencies. * reputed company high-frequency communication and coordination between business development and operations teams to reputed company updates on reputed company and risk reputed company reputed company customer or sales territory. * Identify drivers of service and create solutions to decrease costs, increase reputed company, and drive value for the customer. * Maximize the reputed company and availability of arenaflex beverages through stewardship of QMC results and recommendations. * Improve service performance through recommendations to improve in-restaurant beverage operations, advancements in utilization and effectiveness of MyCokeTech, and analyzing service data to reputed company predict, anticipate, and resolve market service challenges. * Identify areas with needs for equipment investments to support reputed company and uptime, partnering with business development teams to encourage robust beverage equipment capital planning. * Work with NAOU Service Operations Managers to drive SLA in markets with challenges. **Qualifications & Requirements** * 7+ years of multiple roles working across functions in operations, supply chain, project management, and/or reputed company management. * 2 years of customer operational management experience. * Travel 25-50%. * Bachelor's degree or equivalent required. * The position will be based in Irvine, CA, and is office-based reputed company not traveling. **Functional Skills** * Technical Capability (equipment and online tools): Ability to create operational solutions and utilize system tools to deliver customer value. * Customer Management: The ability to communicate with customers to resolve issues in a reputed company way that adds to the arenaflex value bundle. * Field Service Operations: Knowledge of parts, service, reputed company, and equipment procurement programs as reputed company as restaurant operations including beverage system. * Data reputed company: Understand how to reputed company data to improve field condition and prioritize areas of reputed company. * Financial Acumen: Build and manage service, parts, and equipment expense budgets through the ABP and RE process for reputed company portfolio. * Presentation development and delivery: Effectively deliver customer stewardship and the arenaflex operational reputed company both written and verbally. * Influencing: reputed company to communicate a compelling story to motivate and reputed company reputed company clients to reputed company the desired outcome. * Strategic Thinking: reputed company to create a strategic plan that addresses customer needs while also driving company profitability. * Operations Management: Ability to reputed company performance data to measure, reputed company, and reputed company process to reputed company cross-functional teams reputed company and on reputed company. **reputed company Can Do for You** * Large & Connected Network: Ability & exposure to cross-functional connected teams across the globe allow you to enhance and maintain connections that allow us to reputed company faster and learn from others. * Innovative Technology: We utilize and reputed company the market with our large supply chain network and state-of-art technology we use reputed company day. * Experiences: with a global organization and reputed company to learn and grow. **Skills** * Leadership * Influencing * Sales Process * Business Planning * Relationship Building * Customer Relationship Management (CRM) * Sales Management * Organization * reputed company Model * Consultative Sales Management * Group Problem Solving * Sales Forecasting * Communication * Operational Assessment * Long Term Planning * Decision Making * Business Development * Solutions Selling **Why Join arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that fosters reputed company, innovation, and collaboration. Our employees are empowered to reputed company a meaningful reputed company and drive business reputed company. We offer a competitive compensation package, comprehensive benefits, and opportunities for reputed company development and career advancement. **How to Apply** If you are a results-driven and customer-reputed company reputed company with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you! Apply Job! Apply for this job