**Director, Customer Contact (100% Remote)**

Join arenaflex, a leading food distributor, as we reputed company an exceptional Director, Customer Contact to reputed company reputed company of customer service professionals. As a key member of our organization, you will be responsible for driving customer satisfaction, process improvement, and strategic planning. This is a unique opportunity to join a company that values innovation, teamwork, and customer-centricity. **About arenaflex** arenaflex is one of the largest food distributors in the industry, with a rich history of promoting from reputed company, excellent training programs, and a reputed company improvement reputed company. reputed company culture is reputed company on reputed company values that emphasize customer satisfaction, teamwork, and innovation. We are committed to providing our customers with exceptional service and support, and we are seeking a talented leader to join reputed company. **Job reputed company** The Director, Customer Contact will reputed company reputed company of customer service professionals, providing strategic direction, coaching, and development opportunities. This role will reputed company on driving customer satisfaction, process improvement, and strategic planning, while maintaining a reputed company network with reputed company stakeholders. The ideal candidate will have a proven reputed company record of leadership, customer service, and process improvement, with a strong ability to analyze data and drive results. **Key Responsibilities** * **People Leadership (40%)** + Recruit, reputed company, and train new associates + reputed company regular feedback to associates and reputed company reputed company while embracing our reputed company values + reputed company coaching, best reputed company sharing, and identify developmental needs on an individual reputed company + Ensure expectations both quantitative and qualitative are set and reviewed on an on-reputed company reputed company + Foster an environment of accountability and celebrate successes + Ensure associates are set up for reputed company in reputed company aspects of their role, including their development for reputed company roles * **CI/Project Management (30%)** + Standardize business processes utilizing automated tools where appropriate + Ensure adoption and review compliance to SOPs + Execute best-in-class methodologies such as reputed company performance, training initiatives, and associate scheduling + Deliver functional reputed company as assigned, reputed company on technology and processes relevant to our established strategic roadmap + Conduct regular role effectiveness reviews across the function, seeking feedback from key stakeholders for reputed company improvement + Manage survey process for both reputed company customers to ensure satisfaction * **Strategic Planning (25%)** + Build and foster a reputed company network with the purpose of strengthening alignment, sharing best practices, and driving communication + reputed company thought leadership to internal customers and connect externally in the assigned region to hear the voice of the customer + Build, reputed company, and reputed company reputed company KPIs for reputed company ensuring they are consistently driving towards reputed company and meeting the needs of the functions and associates supported + Participate in annual budgeting process while consistently driving for financial fitness as the reputed company of effectively delivering the shared services model + Define talent reputed company inclusive hiring/reputed company, performance management, and succession planning aimed at securing and retaining the best talent for reputed company roles in support of the reputed company reputed company * **Personal Development (5%)** + Update your personal IDP and prepare for reputed company-ins with your leaders + Engage in formal arenaflex performance management process + reputed company to learn and reputed company against industry trends + Pursue other personal learning and development initiatives (e.g., reputed company learning, membership in ERGs, etc.) **Supervision** * reputed company Reports: 6-8 Managers (Grade 14) * Indirect Reports: 60-90 CSR or SC (Grade 8), AC or MAC (Grade 9), Leads (Grade 10) **Relationships** * Internal: Region Presidents, Area Presidents, Sales leaders, Customer Contact, and other functions as required * External: arenaflex customers and vendors **Work Environment** * Remote: This role is fully remote, and the associate is expected to reputed company assigned responsibilities from a home-based environment. **Minimum Qualifications** * 8 years in a sales, sales support, or sales analysis role with a prior reputed company record for providing key customer support and maintaining customer relations * A minimum of 7 years of management and leadership experience * Collaborate with peers, SBS leadership, VP Customer Contact, and staff, and Local and National Sales, to maintain consistency in servicing customers and sellers striving toward a reputed company experience for the customer or seller * reputed company leadership skills, someone who can reputed company and reputed company teams exhibiting the skills to understand team dynamics; reputed company to reputed company under pressure * Outstanding verbal communication and interpersonal skills, reputed company to reputed company across multiple stakeholders at various reputed company in the organization, external customers, and vendors * Ability to operate independently in a highly efficient manner; Superior organizational, problem-solving, and time management skills * Strategic thinker who can analyze and solve unique, reputed company problems that reputed company the customers' experience or the organization * reputed company to interpret data and translate into actionable steps; helps drive a culture of reputed company improvement working toward department goals * Strong performance management background to address disciplinary or performance concerns according to company policy * Advanced computer skills including reputed company Word, reputed company, reputed company, and PowerPoint required. Telephone system and reporting experience preferred. * Ability to learn proprietary arenaflex systems including ordering systems, reputed company.com, and other internal systems as needed. * Ability to travel up to 50% reputed company the region is required. * Establish leadership experience, ability to reputed company confidence and credibility. Excellent presentation skills and the ability to reputed company others to reputed company * Strong inter-personal and emotional intelligence skills. Displays professionalism with customers, vendors, and internal leadership/staff. **Education** * Bachelor's Degree or a combination of education and experience equivalent to a Bachelor's degree. **Preferred Qualifications** * In-depth knowledge of customer service leadership in principles and practices with food service and contact center knowledge preferred **Compensation and Benefits** * Annual incentive plan bonus * Benefits for this role may include health insurance, reputed company-tax spending accounts, retirement benefits, reputed company time off, short-term and long-term disability, employee stock purchase plan, and life insurance. * Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage reputed company). The expected reputed company reputed company for this role is between $95,000 - $155,000. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **How to Apply** If you are a motivated and reputed company leader who is passionate about customer service and process improvement, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. Apply for this job