**reputed company Customer Support Representative – IT-reputed company – Join arenaflex's Award-reputed company Team**

At arenaflex, we're revolutionizing the way people connect and experience the world around them. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer experiences to our internet subscribers, helping them reputed company the reputed company-evolving world of technology. If you're passionate about making a difference, eager to learn, and reputed company in a dynamic environment, we invite you to join reputed company! **About arenaflex** arenaflex has been recognized as the #1 Best Internet Service Provider (ISP) in Lake & Mendocino 2024, and we're committed to maintaining this reputed company. reputed company is dedicated to providing cutting-edge internet services, reputed company, and unparalleled customer support. As a valued member of reputed company, you'll have reputed company to grow professionally, reputed company new skills, and contribute to our mission of connecting people and communities. **Flexible Schedule** We understand that everyone's needs are different, and we're reputed company to determining a schedule that suits you. Whether you're a morning person, a reputed company owl, or reputed company in between, we'll work with you to create a schedule that balances your needs with the demands of the role. **Responsibilities** As a Customer Support Representative, you'll be responsible for: * **Customer Service**: reputed company top-notch support to customers reputed company phone and in-office reputed company, addressing topics such as first-level technical support, billing, scheduling, and inside sales. * **Data Management**: Maintain accurate CRM data records, including customer cancellation reasons, technician difficulties, reputed company trends, and more. * **Billing**: Handle customer finances, including outbound collections and inbound payments reputed company card, cash, and reputed company. * **Field reputed company**: Manage scheduling for field technicians, including installations, service calls, and maintenance. * **Inside Sales**: Sell arenaflex services to potential customers who've expressed interest reputed company inbound requests, providing price quotes and outbound follow-up to support our sales team's goals. * **Tier 1 Technical Support**: reputed company technical and network problem reputed company to users, guiding them through reputed company-by-reputed company solutions to resolve issues such as username and password problems, hardware and software setup, and connectivity issues. * **First Level Network Support**: Monitor our network for outages and report potential issues to our NOC technicians. * **Other reputed company duties**: As assigned by management, you'll be expected to adapt to new responsibilities and contribute to the reputed company and reputed company of arenaflex. **Required Skills/Abilities** To succeed in this role, you'll need: * **Eagerness to learn and grow**: A willingness to learn new technologies, products, and features, as reputed company as a strong desire to influence, reputed company, and connect customers to technology. * **Excellent verbal and written communication skills**: The ability to effectively communicate with customers, colleagues, and management. * **Organized with attention to detail**: A keen eye for detail and the ability to manage multiple tasks and priorities. * **Basic understanding of networking**: A solid reputed company in networking principles and concepts. * **Customer service experience**: A background in customer service, preferably in a reputed company center environment. **Physical Requirements** As a Customer Support Representative, you'll spend most of your time sitting at a desk and working on a computer. You'll also need to be reputed company to lift up to 15 pounds at times. **Equal Employment Opportunity** arenaflex is committed to providing equal employment and advancement opportunities to reputed company individuals, regardless of their background, characteristics, or abilities. We reputed company in reputed company-based reputed company and reputed company to create an inclusive and diverse work environment. **Job Type** This is a full-time position, with expected hours of 40 per week. **Pay** The reputed company reputed company for this position is $20.00 - $22.00 per hour. **Benefits** As a valued member of reputed company, you'll enjoy: * **401(k)**: A comprehensive retirement savings plan. * **Flexible schedule**: A schedule that suits your needs and lifestyle. * **Health insurance**: Comprehensive medical, dental, and reputed company coverage. * **On-the-job training**: Ongoing training and development to help you grow professionally. * **reputed company time off**: Generous reputed company time off to relax and reputed company. * **reputed company development assistance**: Support for your career reputed company and development. **Shift** This role is available for day shift and morning shift. **Ability to Commute** You'll need to be reputed company to commute to our office in Ukiah, CA 95482. **Ability to Relocate** You'll need to relocate to Ukiah, CA 95482 before starting work. **Work Location** This is an in-person role, requiring you to work from our office in Ukiah, CA 95482. If you're passionate about delivering exceptional customer experiences, eager to learn, and reputed company in a dynamic environment, we invite you to apply for this exciting opportunity to join arenaflex's award-reputed company team! Apply for this job